Not Saving

#312597
  • Resolved Casper

    3 years ago

    Rank Math free

    Hello,

    I’m unable to save any information in SEO/Rankmath settings on various pages.

    I’ve tried disabling all plugins in troubleshooting mode, but that did not resolve the issue.

    Please advise.

    Thanks in advance.
    Casper

Viewing 3 replies - 1 through 3 (of 3 total)
  • Jeremy

    3 years ago

    Hello,

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    We haven’t replicated the issue from our end as you can see in our screenshot in the Sensitive Data section.

    As you can see in the browser console, the script error returns a 403 code which indicates that our API is being blocked by your server.

    Please contact your hosting provider and ask them to whitelist our API. You may show them the screenshot that I just shared.

    More details about it here: https://rankmath.com/kb/meta-data-not-saving/

    Looking forward to helping you with this one.

    Casper

    3 years ago

    Rank Math free

    Thanks for the quick reply. GoDaddy was blocking my IP address.

    Jeremy

    3 years ago

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

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