Not Renewing Subscription

#967280
  • Charlie

    1 week, 6 days ago

    Rank Math free

    I am not renewing my Rank Math subscription.

    I have already contacted Support to fix the problem I have with the change payment option, which was not working. I was told that it was fixed, it is still not working.

    I’ve already wasted too much time dealing with this.

    The problem is now entirely with Rank Math. You’ve been informed.

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 week, 6 days ago

    Hello,

    We apologize for the issue you are facing with the payment option and the inconvenience it has caused you. Thank you for raising this concern.

    Since you’ve already contacted support regarding this matter, we recommend replying to your existing ticket. A human agent from the Rank Math Support team will be able to assist you further and ensure that your issue is resolved promptly.

    We appreciate your patience and understanding as we work to address your concerns.

    This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.

    Princess

    1 week, 5 days ago

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    We don’t see any subscriptions under this account.

    It’s possible that you purchased the plugin with some other email address.

    Can you please search and forward a receipt from FastSpring.com so we can locate your account?

    We need to see the order number that starts with RANKMATH2#####-####-#####

    If you wish to cancel your subscription, you can follow the steps illustrated in this tutorial:
    https://rankmath.com/kb/cancel-subscription/

    Hope this helps. Don’t hesitate to get in touch if you require any further assistance.

Viewing 2 replies - 1 through 2 (of 2 total)

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