Hello,
We apologize for the issue you are facing with the payment option and the inconvenience it has caused you. Thank you for raising this concern.
Since you’ve already contacted support regarding this matter, we recommend replying to your existing ticket. A human agent from the Rank Math Support team will be able to assist you further and ensure that your issue is resolved promptly.
We appreciate your patience and understanding as we work to address your concerns.
Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
We don’t see any subscriptions under this account.
It’s possible that you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
We need to see the order number that starts with RANKMATH2#####-####-#####
If you wish to cancel your subscription, you can follow the steps illustrated in this tutorial:
https://rankmath.com/kb/cancel-subscription/
Hope this helps. Don’t hesitate to get in touch if you require any further assistance.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
