Not recognizing my subscription plan

Hello,

We apologize for the issue you are facing with your subscription plan and the recognition of your AI content credits. Thank you for raising this concern.

Since you’ve already tried reconnecting your website, we recommend refreshing the credits again to ensure everything is updated properly. Please follow these steps:

1. Go to your WordPress Dashboard.
2. Navigate to Rank Math > General Settings > Content AI.
3. Refresh the credits from there.

Here’s a screenshot for reference:

After refreshing, check if the credits are now recognized in your WordPress setup. If the issue persists, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.

We appreciate your patience and understanding as we work to resolve this issue for you!

Hello,

After pressing the “Refresh” button, do you see any error messages? If there are any, please share it here.

Looking forward to helping you.

Hello,

If it is showing you have 7500 credits left this month, that means the plugin is already recognizing the credits.

Please follow these steps so we can investigate the issue on your website:

• Edit the first post on this ticket and include your WordPress logins in the Sensitive Data section. This is a secure section that only our support staff can access.
  
• Make sure you take a complete backup of your website before sharing the information with us.
• If you prefer, you can use this plugin to generate a temporary login URL to your website and share that with us instead: https://wordpress.org/plugins/temporary-login-without-password/
• You can also use this plugin to monitor what changes our staff might make on your website (if any): https://wordpress.org/plugins/wp-security-audit-log/

We appreciate your cooperation and patience. Thank you for choosing Rank Math.

Hello,

The Content AI tools and Content AI Research are accessible on your website as you can see from this screenshot:

Can you please share a screenshot from your end showing the issue with the Content AI? You may share your screenshot/s using this tool: https://imgur.com/

Looking forward to helping you.

Hello,

No worries! Glad to hear that it is now working on your end.

Don’t hesitate to get in touch with us if you have any other questions.