Hello,
We apologize for the issue you are facing with not receiving emails from Rank Math. It’s important to ensure that your email address is correctly associated with your Rank Math account and that there are no issues with your email provider blocking our messages.
Here are a few steps you can take to troubleshoot this issue:
- Check Spam/Junk Folder: Sometimes, emails can end up in the spam or junk folder. Please check there to see if any emails from Rank Math have been misdirected.
- Verify Email Address: Log into your Rank Math account and ensure that the email address associated with your account is correct.
- Email Provider Settings: Check if your email provider has any filters or settings that might be blocking emails from Rank Math.
- Subscription Status: You can also check your subscription status by going to the Subscriptions section in your Rank Math account area to confirm if everything is in order.
If you continue to experience issues, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further. Thank you for bringing this concern to our attention!
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
How to Ensure Your Account Has an Active Subscription » Rank Math
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
We checked, your FastSpring account is connected to the email address in the sensitive data section.
If you still cannot receive it, please get in touch with them via this form to get assistance in changing the data of the invoice: https://fastspring.com/consumer-support-form/
Or via this email address: s******@f*************
Don’t hesitate to get in touch if you have any other questions.
Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
