Hello,
I’m sorry to hear that you haven’t received your download for Rank Math PRO after upgrading. To download Rank Math PRO, please log into your Rank Math account and access the PRO version from your dashboard.
If you encounter any issues or if the download is unavailable, it might be due to using a different email address for the upgrade. In such cases, you can contact our support team through the Rank Math Support Forum to merge both accounts or update the email connected to your PRO account.
If you need further assistance or have any questions, feel free to reach out to our dedicated support team. We are available 24/7, 365 days a year to help you with any concerns you may have.
Thank you for reaching out, and we appreciate your patience as we resolve this issue for you.
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Where Is My Rank Math PRO License Key?
How to Download or Update My Invoice » Rank Math
there is still no pro download
Hello,
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com or the email address you used to purchase so we can locate your account and verify it?
Looking forward to helping you.
it was purchased with e*****@h*************** which is what this account is. it shows on my account i have purchased it and y subscription but no download
RANKMATH240601-3816-57180
Invoice ID: IVUQILOPPO2RCUZPVFP243HNLWNU
Hello,
Thank you for contacting us and sorry for any inconvenience that this issue might have caused.
We can now see that the PRO subscription is available on the account you opened this ticket with:
The PRO version is built on top of the free version to keep the plugins robust and lightweight. You will need both of them to be installed and activated at the same time so the PRO version will work. Kindly go to https://rankmath.com/my-account/ and download, install, and activate the PRO version in addition to the Basic version if you have not done that.
We have a detailed article on how to upgrade your account to PRO on your WordPress website:
https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/
You can also find more information on how Rank Math Free and PRO plugins work together on your website:
https://rankmath.com/kb/should-i-delete-free-plugin-after-upgrading/
Hope this helps and please don’t hesitate to let us know if you have any other questions.
Thanks.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
