Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for the delay and for any inconvenience this issue may have caused you.
Could you please start a fresh data fetch for your website? Please follow these steps.
1. Ensure that you are using the latest version of Rank Math.
https://rankmath.com/changelog/
2. Please follow the instructions in this link:
https://rankmath.com/kb/delete-old-analytics-data/
I hope that helps. Thank you, and looking forward to your update.
Thank you for this, and sorry for the delay. I am using the basic rank math (not pro) and the latest update is this one: 1.0.56.1 This is different to the 2.0.9 updates you have change log page? Is this correct as it is all updated via my plugins.
Is this correct. If so, do I then proceed with the second step as this looks to appear to delete my seo data?
Thanks again Duncan
Hello,
On the changelog page next to PRO there is a tab called Free, you may click on that to refer.
You are currently running the latest version. Please proceed to the steps given.
I hope this resolves your issue.
Okay thank you – just to confirm the second step won’t delete my seo data though? Thanks again
Hello,
Thank you for keeping in touch.
It will delete your SEO data ONLY within your Rank Math plugin and will fetch updated data from your Google so conducting the second step is safe.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Hiya, sorry to ask, so I will have to add in my seo data to each page again after it deletes every pages’ meta details eg. meta titles, meta descriptions etc?
Will this definitely resolve my issue please and if so would you know the underlying reason for this cause?
I don’t want to delete all my data only to then have to re-optimse my pages and then to find out it was a different issue? These pages I mention have never ranked in the top 100 for their keywords / phrases despite being optimised or them
Thanks again
Hello,
Thank you for following up, and sorry for the confusion.
The steps in the link will start a fresh data fetch from your Google Search Console account to Rank Math dashboard, and will not delete or replace any of your SEO metadata like title, description, focus keywords, etc.
The data showing in your Rank Math dashboard might be outdated and not synced to your Google account; that’s why we recommend these steps to match the data.
I hope that helps. Thank you, and looking forward to helping you.
Hiya, I have got as far as pressing delete data. It was not possible to press ‘Update Data Manually’ It has now been saying ‘fetching in process’ for the last hour or so.
It is now asking me to connect to my Google console – is there a way that I can find my username and password or at least which account I have connected this to please? Thanks again
sorry – I have managed it now….
I have done everything you suggested but it is still showing this: Thank you for updating Rank Math! We’ve completely revamped our Analytics module with Google Analytics & Google Search Console integrations. For a seamless experience, please re-authenticate your Google account.
So I click it and goes down to the analytics section: which says tis: Notice: Not seeing your website that uses Google Analytics 4? Click here to know how to fix the issue.
Can you advise futher please as it is all poulated correctly with the website?
Hello,
Thank you for following up.
Have you tried the step 3 and selected the values in Rank Math > General Settings > Analytics, then clicking save changes?
Please refer to the steps in this link:
https://rankmath.com/kb/delete-old-analytics-data/
I hope that helps. Thank you, and looking forward to your update.
Hi there, I have just done all of that and it didn’t come up with rank math is important notification at the top of my page?
That said, in the sceduled actions I do have this:
rank_math/analytics/workflow Complete
‘action’ => ‘console’
‘days’ => 90
‘prev’ => NULL
‘new’ => NULL
workflow Non-repeating 0000-00-00 00:00:00
2021-01-26 13:51:35 +0000
action created
2021-01-26 13:51:35 +0000
action started via Async Request
2021-01-26 13:51:35 +0000
action complete via Async Request
Would this be possible you or one of your team would mind taking a look at on my behalf please?
Hello,
We would love to look into it for you. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hi there, that would be great if you could please. I spoke to my web developer and he doesn’t think ftp is necessary. Below are my wordpress login credentials. Thanks again!
