Not getting free content ai 750 credit in my site

#849360
  • Resolved Amphi Guide

    1 year, 4 months ago

    Rank Math free

    Not getting free content ai 750 credit in my site. It shows 0 credit. Not adding after refreshing.

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 year, 4 months ago

    Hello,

    We apologize for the issue you are facing with your Content AI credits. To resolve this, please ensure that you are logged into the correct account that you used to purchase the Content AI credits.

    Once you are logged in, follow these steps:

    1. Go to Rank Math > Account > Website or visit this URL.
    2. Check if you can see the correct remaining credits. Here’s a screenshot for reference:
      credits
    3. If the credit count is correct but not showing on your website, navigate to your WordPress admin area and go to Rank Math > Dashboard > Help. Disconnect and then reconnect your Rank Math account:
      disconnect
      reconnect
    4. After reconnecting, refresh the credits count again in your Content AI to request the updated credits from our server:
      refresh credits

    If you still encounter issues after following these steps, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.

    Thank you for raising this concern, and we hope this helps!

    Rakibuzzaman Siam

    1 year, 4 months ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    Please head over to your Rank Math Account > Website or visit this URL: https://rankmath.com/my-account/websites/ and check if you can see the correct Content AI credits.

    If the credit count is correct on your account but not on your website, please try to disconnect and reconnect your Rank Math account from WordPress dashboard > Rank Math > Dashboard > Help:

    https://i.rankmath.com/ZvEfVb
    https://i.rankmath.com/OZSwOw

    After doing so, please try to refresh the credits from WordPress Dashboard > Rank Math > General Settings > Content AI and see if that works for you. Here’s a screenshot for reference:

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    RankBot

    1 year, 3 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Not getting free content ai 750 credit in my site’ is closed to new replies.