Not getting e-mails from Rankmath

#929445
  • Matt

    2 weeks, 2 days ago

    Rank Math free

    I did a couple tests to t***@g************* and I am was able to get the messages fine, but your system is not sending them to me (I opened a support ticket) and never got confirmation of the ticket… I do show that I have a valid card on file Ending with *9333 Default
    Expires 08/2028
    Last charge: Nov 28, 2023 ($69.00)

    For some reason that didn’t clear though so I am adding a card ending in 2192. Please reinstate my pro account and use that billing on it. You can also e-mail me at m*********@g******** if you guys are not able to get the mail through or call me 801-831-2163.

    Thanks,
    Matt

Viewing 5 replies - 1 through 5 (of 5 total)
  • Great

    2 weeks, 2 days ago

    Hello,

    Thank you for contacting Rank Math support.

    It’s not possible to manually reinstate a subscription from our end. You’ll need to start a new subscription from here: https://rankmath.com/pricing/

    Regarding the emails, can you please clarify what email you were expecting but didn’t get? This would help us investigate the issue properly.

    Best regards

    Matt

    2 weeks, 2 days ago

    Rank Math free

    Thats ridiculous! I signed up with a promo and just because I wasn’t getting your e-mails you won’t let me re-instate the license I had?! I have updated the credit card on file. Please escalate this to a manager or owner. It is very frustrating because I have been with you guys forever.

    Thanks

    Jeremy

    2 weeks ago

    Hello,

    Your recent subscription with us has already expired and been canceled so we can’t renew that for you. You’ll have to purchase a new one on our website: https://rankmath.com/pricing/

    If you wish to take advantage of our Black Friday offer, we can apply it to your next purchase so please proceed with purchasing a new plan using the preferred payment method and get back to us here and we’ll refund the difference to match the offered pricing.

    As for the email address, the email address you mentioned isn’t registered on our website so you can simply change your Rank Math account’s email address here: https://rankmath.com/my-account/edit-account/

    Looking forward to helping you.

    Matt

    2 weeks ago

    Rank Math free

    Can I get the same pricing as I had before… I never received any notification I just happened to notice it when I was going to update some plugins for a client as it just occured like a week ago. If you can set the pricing to what I had please setup a new subscription for me and just use the card on file thank you so much.

    Matt

    Princess

    1 week, 6 days ago

    Hello,
     
    Since you are one of our loyal customers, we can make an exception for you. You may purchase a new plan here: https://rankmath.com/pricing/ and get back to us here, and we’ll partially refund your purchase to match the previous price you usually pay.
     
    Looking forward to helping you.

Viewing 5 replies - 1 through 5 (of 5 total)

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