Hello,
We apologize for the issue you are facing with the auto-update for Rank Math PRO. This can often be resolved by reconnecting your website with Rank Math. Here’s how you can do that:
- Go to your WordPress Dashboard → Rank Math SEO → Dashboard → Help.
- Click on Disconnect Account.
- After disconnecting, click on the Connect Now button on the same page.
- Select the correct account and click on OK, Activate Now.
If this does not resolve the issue, it may be due to a plugin conflict or other factors. You can check for conflicts with other plugins or themes by following our guide on checking plugin conflicts.
If you continue to experience issues, please reply to this ticket with your site URL, and a human agent from our support team will assist you further. Thank you for raising this concern!
Sources:
How to Fix ‘Automatic Update is Unavailable for this Plugin’ Error in Rank Math » Rank Math
Hello,
Thank you for your patience.
You mentioned that you’re using Rank Math PRO, but the account you have used to open this ticket is the Rank Math free version.
Can you please search and forward a receipt from FastSpring.com or the email address you used to purchase so we can locate your account and verify it?
Meanwhile, please follow our guide here:
https://rankmath.com/kb/sorry-you-are-not-allowed-to-access-this-page/
If the issue persists, please share the screenshot of the query monitor instead of showing the issue so we can check.
Looking forward to helping you.
Already updated email in sensitive data.
can you please update me? because before the pro license was from my account now, pro license account change to to my developer rank math pro account he also disconnect and connected again, but still not resolved.
Hello,
We deeply apologize for the unexpected delay in response.
Unfortunately, we couldn’t find any Rank Math subscription under the email address you’ve shared in the sensitive data section.
You can search and forward a receipt from FastSpring.com so we can locate your account.
The order number that starts with RANKMATH2#####-####-#####.
Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
