Not eligible json when trying to refresh the credits

Hello,

We apologize for the issue you are facing with refreshing your Content AI credits. The "Not eligible json" error can sometimes occur due to various reasons, including account issues or connectivity problems.

Here are a few steps you can try to resolve this:

1. Log Out and Log Back In: Sometimes, simply logging out of your Rank Math account and logging back in can help refresh the connection.

2. Check Your Account: Ensure that you are logged into the correct account that has the Content AI credits purchased. You can verify this by going to your Rank Math account settings.

3. Reconnect Your Account: Go to your WordPress admin area, navigate to Rank Math > Dashboard > Help, and disconnect and reconnect your Rank Math account. This can help reset any connection issues.
   
   

4. Refresh Credits Again: After reconnecting, try refreshing your credits again by going to WordPress Dashboard > Rank Math > General Settings > Content AI and clicking the refresh icon.
   

If these steps do not resolve the issue, please reply to this ticket, and a human agent from the Rank Math Support team will take over and assist you further.

Thank you for bringing this to our attention, and we hope to resolve it for you soon!

Sources:
Resolving Content AI Related Issues » Rank Math