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My site has been connected before and still seems to be collecting data but the Analytics in the menu is still showing a red butten not green. I have tried a reconnection but it is still showing red.
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Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
Since you’re seeing the data from your GSC, the color should be green. In this case, you may need to reconnect again. Please follow the steps in this link:
https://rankmath.com/kb/delete-old-analytics-data/The color red actually means that your Google account is not connected.
I hope that helps. Thank you, and looking forward to your update.
Hello Reinelle
I got to the second step after deleting the data and the option to update manually is greyed out !!
Derek
I have now somehow managed to reconnect the account and it is now green and says fetching in progress but says nearly one hour, not 17 minutes fro 90 days.
It has done this before and then gone red.
Hello,
We are sorry but the 17 minutes is for PRO users. My colleague missed mentioning that.
For free users, it will take around an hour or so.
Please wait for the fetching process to complete and you should be able to see all your search console data.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
The fetching process completed and the green stayed on.
It was still showing that I wasn’t connected to Search Console so I entered the verification code in Webmaster Tools which is verified and it has now gone red.
Quite clearly there is something not right.
Can it be anything to do with the fact that I upgraded to Pro and then downgraded within the 30 days
Hello,
Would you please copy and share with us the data from here:
WP Dashboard > Rank Math > Status & Tools > System Status and click theCopy System Info to Clipboard
button
We really look forward to helping you.
Here you go
### rank-math ### version: 1.0.57.1 database_version: 1 plugin_plan: Pro refresh_token: No token permissions: AdSense: Not Given Analytics: Given Search Console: Given rank_math_404_logs: Created rank_math_redirections: Created rank_math_redirections_cache: Created rank_math_internal_links: Created rank_math_internal_meta: Created rank_math_analytics_gsc: Created rank_math_analytics_objects: Created ### wp-core ### version: 5.6.1 site_language: en_GB user_language: en_GB timezone: Europe/London permalink: /%year%/%monthnum%/%day%/%postname%/ https_status: true multisite: false user_registration: 1 blog_public: 1 default_comment_status: open environment_type: production user_count: 3 dotorg_communication: true ### wp-active-theme ### name: Baskerville Child (baskerville-child) version: 1.0 author: Mike Matenkosky author_website: https://www.imagesinthebackcountry.com parent_theme: Baskerville (baskerville) theme_features: core-block-patterns, automatic-feed-links, post-thumbnails, post-formats, custom-background, custom-header, custom-logo, title-tag, menus, align-wide, editor-color-palette, editor-font-sizes, widgets, editor-style theme_path: /home/briti084/public_html/blog/wp-content/themes/baskerville-child auto_update: Disabled ### wp-parent-theme ### name: Baskerville (baskerville) version: 2.1.4 author: Anders Norén author_website: https://www.andersnoren.se/ theme_path: /home/briti084/public_html/blog/wp-content/themes/baskerville auto_update: Disabled ### wp-themes-inactive (1) ### Twenty Twenty-One: version: 1.1, author: the WordPress team, Auto-updates disabled ### wp-mu-plugins (1) ### Health Check Troubleshooting Mode: author: (undefined), version: 1.7.0 ### wp-plugins-active (22) ### Akismet Anti-Spam: version: 4.1.8, author: Automattic, Auto-updates disabled Annual Archive: version: 1.5.4, author: Twinpictures, Auto-updates disabled Breadcrumb Trail: version: 1.1.0, author: Justin Tadlock, Auto-updates disabled Broken Link Checker: version: 1.11.15, author: WPMU DEV, Auto-updates disabled Contact Form 7: version: 5.3.2, author: Takayuki Miyoshi, Auto-updates disabled Enable Media Replace: version: 3.5.0, author: ShortPixel, Auto-updates disabled Flamingo: version: 2.2.1, author: Takayuki Miyoshi, Auto-updates disabled Health Check & Troubleshooting: version: 1.4.5, author: The WordPress.org community, Auto-updates disabled Jetpack by WordPress.com: version: 9.4, author: Automattic, Auto-updates disabled MC4WP: Mailchimp for WordPress: version: 4.8.3, author: ibericode, Auto-updates disabled Official StatCounter Plugin: version: 2.0.6, author: Aodhan Cullen, Auto-updates disabled Rank Math SEO: version: 1.0.57.1, author: Rank Math, Auto-updates disabled SG Optimizer: version: 5.7.14, author: SiteGround, Auto-updates disabled Simple Custom CSS: version: 4.0.4, author: John Regan, Danny Van Kooten, Auto-updates disabled Simple Image Sizes: version: 3.2.1, author: Rahe, Auto-updates disabled Site Kit by Google: version: 1.25.0, author: Google, Auto-updates disabled Slimstat Analytics: version: 4.8.8.1, author: Jason Crouse, Auto-updates disabled Social Icons Widget & Block by WPZOOM: version: 4.1.0, author: WPZOOM, Auto-updates disabled Temporary Login Without Password: version: 1.6.7, author: StoreApps, Auto-updates disabled UpdraftPlus - Backup/Restore: version: 1.16.47, author: UpdraftPlus.Com, DavidAnderson, Auto-updates disabled Wordfence Security: version: 7.4.14, author: Wordfence, Auto-updates disabled WP User Avatar: version: 2.2.10, author: ProfilePress, Auto-updates disabled ### wp-media ### image_editor: WP_Image_Editor_GD imagick_module_version: Not available imagemagick_version: Not available file_uploads: File uploads is turned off post_max_size: 128M upload_max_filesize: 128M max_effective_size: 128 MB max_file_uploads: 20 gd_version: bundled (2.1.0 compatible) ghostscript_version: 9.26 ### wp-server ### server_architecture: Linux 3.12.18-clouder0 x86_64 httpd_software: Apache php_version: 7.3.23 64bit php_sapi: cgi-fcgi max_input_variables: 3000 time_limit: 120 memory_limit: 768M max_input_time: 120 upload_max_filesize: 128M php_post_max_size: 128M curl_version: 7.59.0 OpenSSL/1.0.2r suhosin: false imagick_availability: false pretty_permalinks: true htaccess_extra_rules: true ### wp-database ### extension: mysqli server_version: 5.6.40-84.0-log client_version: mysqlnd 5.0.12-dev - 20150407 - $Id: 7cc7cc96e675f6d72e5cf0f267f48e167c2abb23 $ ### wp-constants ### WP_HOME: undefined WP_SITEURL: undefined WP_CONTENT_DIR: /home/briti084/public_html/blog/wp-content WP_PLUGIN_DIR: /home/briti084/public_html/blog/wp-content/plugins WP_MAX_MEMORY_LIMIT: 768M WP_DEBUG: false WP_DEBUG_DISPLAY: true WP_DEBUG_LOG: false SCRIPT_DEBUG: false WP_CACHE: false CONCATENATE_SCRIPTS: undefined COMPRESS_SCRIPTS: undefined COMPRESS_CSS: undefined WP_LOCAL_DEV: undefined DB_CHARSET: utf8mb4 DB_COLLATE: undefined ### wp-filesystem ### wordpress: writable wp-content: writable uploads: writable plugins: writable themes: writable mu-plugins: writable ### jetpack ### site_id: 178578075 ssl_cert: No time_diff: undefined version_option: 9.4:1612287795 old_version: 9.3.1:1610644042 public: Public master_user: #2 Derek Fogg current_user: #2 Derek Fogg tokens_set: Blog User blog_token: CeimRIrcJLuEjsUkH(!Er4Wx0e$1@uVE user_token: e0y6%Kcq1JzDI)evoBG7yPK0VH!$TuC6 version: 9.4 jp_plugin_dir: /home/briti084/public_html/blog/wp-content/plugins/jetpack/ plan: free protect_header: {"trusted_header":"REMOTE_ADDR","segments":1,"reverse":false} full_sync: {"started":"Thu, 21 Jan 2021 19:23:08 +0000","finished":"Thu, 21 Jan 2021 19:23:13 +0000","progress":{"options":{"finished":true},"functions":{"finished":true},"constants":{"finished":true},"users":{"total":"1","sent":1,"finished":true,"last_sent":"2"},"network_options":{"finished":true}},"config":{"options":true,"functions":true,"constants":true,"users":[2],"network_options":true}} sync_size: undefined sync_lag: 0 seconds full_sync_size: undefined full_sync_lag: 0 seconds idc_urls: {"home":"https:\/\/blog.britishlandscapesphotography.co.uk\/","siteurl":"https:\/\/blog.britishlandscapesphotography.co.uk\/","WP_HOME":"","WP_SITEURL":""} idc_error_option: false idc_optin: true cxn_tests: All Pass. ### google-site-kit ### version: 1.25.0 php_version: 7.3.23 wp_version: 5.6.1 reference_url: https://blog.britishlandscapesphotography.co.uk amp_mode: no site_status: connected-site user_status: authenticated connected_user_count: 1 active_modules: site-verification, search-console, analytics, pagespeed-insights required_scopes: openid: ✅ https://www.googleapis.com/auth/userinfo.profile: ✅ https://www.googleapis.com/auth/userinfo.email: ✅ https://www.googleapis.com/auth/siteverification: ✅ https://www.googleapis.com/auth/webmasters: ✅ https://www.googleapis.com/auth/analytics.readonly: ✅ capabilities: googlesitekit_authenticate: ✅ googlesitekit_setup: ✅ googlesitekit_view_posts_insights: ✅ googlesitekit_view_dashboard: ✅ googlesitekit_view_module_details: ✅ googlesitekit_manage_options: ✅ googlesitekit_publish_posts: ✅ search_console_property: https://blog.britishlandscapesphotography.co.uk/ analytics_account_id: 1468••••• analytics_property_id: UA-1468••••••• analytics_profile_id: 2017••••• analytics_use_snippet: yes
Hello,
Thank you for keeping in touch with us. Upon checking your system information. Your plugin is still indicating “Pro” even the Rank Math Pro version is not installed.
Please disconnect your account in the plugin and reconnect it again. Head over to your WordPress Dashboard > Rank Math > Dashboard > Help and click “Disconnect Account”.
Disconnect Rank Math account in the plugin:
Reconnect:
After that, you need to check the Google refresh token. Please remove Google permission by visiting this link: https://myaccount.google.com/permissions and remove the access:
Reconnect the Google service from your WordPress Dashboard > Rank Math > General Settings > Analytics
After doing so, please follow these steps once again:
1. Ensure that the Advanced Mode is selected:
2. Re-create tables by clicking WP Dashboard > Rank Math > Status & Tools > Database Tools and click the
Re-create database Table
button.
Please let us know if that helps. We are looking forward to helping you.
I have got as far as disconnecting and reconnecting the Rank Math plugin but when I go the Google Permissions link Rank Math is not showing in the Third-Party Connected Apps list even though it is listed as being given account access yesterday during the earlier part of this conversation.
Its as if Google gives the access permission and then kicks it out.
I have not gone any further in your process until I receive your further response
Thanks
Hello,
From the data you shared, it seems the Rank math is missing the required permissions from your Google account.
If it’s not listed here: https://myaccount.google.com/permissions then it is likely the access grant was not successful.
To give this permission, please reconnect the Google Accounts, from your WordPress Dashboard > Rank Math > General Settings > Analytics
You should check after you are done to ensure the Rank math permissions are not removed.
Looking forward to helping you.
Thank you.
It is definitely not listed in Google Permissions.
Like I said before my Google account is reporting that RM was given access yesterday
I am not getting the same screenshot that you are showing when I follow your instructions but I cant send you a screenshot to show you.
It just shows the wording Connect Google Srevices in white surrounded by blue and this is all flashing. Below it is a list of benefits of connecting to Google all ticked green plus other items below it.
I hope you can recognise from that description and provide advice from there.
Rather than keep waiting I have decided to deactivate, delete and reinstall plugin when using the wizard to implement again I think I have come across what the problem was in that I had updated the Analytics to GA4.
I have followed the instructions as per your link and created another property although that has done has created a second version of what was already still there. ie despite having a GA property the original property was still there.
Anyway from there on, I have managed to get it all reconnected with and confirmed in Google and the RM plugin
Hello,
Thank you for following up.
It seems that you have already managed to connect your Google account to Rank Math by reinstalling the plugin.
Should we mark this ticket as closed and resolved then?
Thank you, and looking forward to your update.
Hi Reinelle
Yes you can mark it as closed
Many thanks
Hello,
We are super happy that your issue is resolved. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
The ticket ‘Not Connecting to Analytics still showing red’ is closed to new replies.