Not allowing me to pay.

#306331
  • Resolved William

    4 years ago

    Rank Math free

    My account didn’t renew and it said the PayPal info was invalid – which it was not.

    So I tried to pay through Paypal directly and it says I need to be in California and have a California Zipcode to use this type of payment. I then tried to pay with a credit card and it keeps saying my Zipcode is invalid.

Viewing 1 replies (of 1 total)
  • Reinelle

    4 years ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    Could you please ensure that your payment method supports the following?

    – Payments in USD $
    – Supports subscription-based payments
    – You are not using a prepaid card
    – International payments are turned on

    Also, if you are using a Proxy or VPN, please disable that and use your actual ISP to make the purchase.

    I hope that helps.

    Thank you.

    RankBot

    3 years, 11 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Not allowing me to pay.’ is closed to new replies.