Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Also let me know what is the issue here. I need to fix it on other domains as well.
Hello,
It seems that you have missed adding your WordPress login credentials to investigate the issue on your site.
You can follow my colleague’s instructions above and edit the sensitive data section.
Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Could you please add the WordPress login URL in the sensitive data section?
I tried with /wp-admin and /wp-login but it is throwing a 404 error.
We look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
The updateMeta file when saving Rank Math settings in your post editor is throwing a 404 error.
This could be an issue with your .htaccess file.
We would like to further debug the issue over your FTP but it seems the credentials are not working at the moment.
Could you please check so we can further help you resolve the issue?
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
okay i will have to talk to my hosting company if you are not able to get access from ftp. Meanwhile i have shared the .htaccess file with you.
I have updated the ftp credential now. Please use that to login to the ftp server.
Hello,
After resetting your .htaccess file to default, the issue still persists. I tried troubleshooting your plugins and themes by following this guide but your website, throws an error when I do so.
In this case, are you able to create a staging website, replicate the issue there and share the login details with us so we can further debug the issue without worrying about breaking your live site?
Looking forward to helping you with this one.
Just use this domain and debug
https://www.victoriamilan.at/articles/wp-login.php
you have all the logins for this one.
I have a backup so once you find the issue i can then fix that issue and upload from the backup.
Hello,
Thank you for the sensitive data.
I was able to login and update a post with Divi. If you are using Firefox browser, please try saving with Chrome or other browser. There are known compatibility issues with Firefox and Divi that may be blocking you from saving.
Hope that helps. Please let us know if you have questions.
No its not working in chrome or any other browser as you can see here:
https://www.loom.com/share/fa0b947318614676b59fc7e06c71b821
I tried so make changes and then saved the post but the previously saved date was back.
Hello,
When we changed the permalink structure to be the default one we can save the data just fine so this would indicate an issue with your server configuration.
One of our users previously reported that the following code helped solve the issue:
if (!-e $request_filename){
rewrite ^(.*)$ /index.php break;
}
Please consider passing this information along to the systems administrator responsible for your website and adding this to your server configuration.
Don’t hesitate to get in touch if you have any other questions.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
