Not Able To Make Payment

#867297
  • Resolved My Ortho Centre

    1 year, 7 months ago

    Rank Math free

    Hello,
    We are “My Ortho Centre” since hours back we were trying to make payment for the SEO Plugin but not able to proceed.

    We tried every possible way. Kindly help us out of this situation.

    Thankyou
    My Ortho Centre
    Vaishali, Gzb. U.P.

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 year, 7 months ago

    Hello,

    We apologize for the issue you are facing with making the payment for the SEO Plugin. Here are some troubleshooting steps you can follow to resolve the payment issue:

    1. Select Your Current Location: Ensure that the country displayed in the dropdown menu at the top-right corner of the checkout page is correct. If it shows a different country, please select the correct one.
      Change country in Fastspring

    2. Turn Off Your VPN or Proxy: If you have a VPN or proxy server enabled, please turn it off as it may interfere with the payment process.
      Some browsers have in-built VPNs

    3. Ensure Your Card Supports International Payments: Make sure your credit or debit card supports international payments in USD and subscription payments. Prepaid cards will not work.

    4. Contact Your Bank: If the above steps do not resolve the issue, we recommend contacting your bank to understand why the payment is being blocked and request them to approve it.

    If you continue to experience difficulties after trying these steps, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.

    Thank you for your patience, and we look forward to helping you resolve this issue!

    Sources:
    Troubleshooting Payment Issues at Rank Math » Rank Math

    Rakibuzzaman Siam

    1 year, 7 months ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    Please ensure that your payment method supports the following:

    – Payments in USD $
    – Supports subscription-based payments
    – You are not using a prepaid card
    – International payments are turned on
    – Your IP is not a Proxy, or you are using any VPN or hosting service

    You can also call your bank and ask what’s stopping the payment from going through and request them to approve it on your end.

    If the issue persists, or the methods above don’t resolve the issue, please send a screencast link to the sensitive data section. You can use a tool like loom to record what you see on your screen.

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    RankBot

    1 year, 6 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Not Able To Make Payment’ is closed to new replies.