Hello,
I apologize for the issue you are facing with upgrading to the PRO version of Rank Math. It seems there may be a mix-up with the email addresses associated with the accounts.
To resolve this, please ensure that your client logs into the Rank Math account using the email address that was used to purchase the PRO plan. If the PRO plan was purchased under a different email, you will need to contact our support team to merge the accounts or change the email connected to the PRO account.
Here’s what you can do:
- Log into your Rank Math account using the email address you believe is associated with the PRO plan.
- If you cannot access it, please reply to this ticket and include the email addresses you think might be associated with the account (c******@j**************, p*******@o*******************, or p*********@g********).
- A human agent from our support team will then assist you in locating your PRO account and ensuring that everything is set up correctly.
Thank you for raising this concern, and we appreciate your patience as we work to resolve it!
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
I am still unable to get into the pro version. Should I disconnect the account and reconnect it with the other persons email?
Hello,
We’ve checked the email address, and the subscription was applied to this email: c******@j**************
In this case, you can use that email to log in and access the Rank Math PRO subscription.
Alternatively, we can merge your current account with that one, allowing you to consolidate it into a single Rank Math account.
To continue that, please share your final/preferred email address of the account moving forward.
Looking forward to helping you.
I was able to use my client’s email to download pro. I am still logged in under my email within the WP dashboard. I’ve uploaded pro and so far no problems but if I have issues I will let you know. Thank you!
Hello,
Glad to hear that you’ve sorted it out.
Don’t hesitate to get in touch with us if you have any other questions.
This does not seem to be working correctly. The Pro account under c******@j************** is not showing as connected to the website vistacriminallaw.com. My account (p*******@o*******************) is still connected with the free version. I would like to not lose the data we’ve already entered into the free plugin dashboard but I need access to the pro features ASAP. I cannot upload any custom json to the schema template builder currently. Please merge the accounts in whatever way allows us to keep the current data. Thank you.
Hello,
To avoid any confusion in the future, would you like to merge these two accounts?
If so, please tell us the preferred email address and we will do the needful.
Don’t worry; none of your settings will be lost during the transition. Everything gets safely stored in your WordPress database, and the PRO will remain intact and activates back as soon as your subscription becomes active again.
If you still have any questions, just reply and we will be more than happy to clarify any doubts you might have.
Good morning. To update you on the status, I went ahead and deleted the plugin, then re uploaded it from the WP plugin area. This allowed me to connect the pro account through my clients email. We now have the pro version on our website, however, I still cannot upload custom json through the schema builder. After pasting the code and hitting the process code button, nothing happens. Can you advise how I can use this feature?
Is this supposed to be a response to my inquiry?
Hello,
Can you please share the JSON code you are attempting to import to our schema builder using https://pastebin.com ?
We would like to test this from our end.
Looking forward to helping you.
Just a quick update: I deleted the plugin and reinstalled it directly from the WordPress plugin repository. This allowed me to successfully connect the Pro account using my client’s email, and the Pro version is now active on our. However, I’m still facing an issue when trying to upload custom JSON through the Schema Builder. After pasting the code and clicking the “Process Code” button, nothing happens.
Could you please advise on how to properly use this feature, or let me know if there’s a known issue?
Hello @e-commerceideas,
Please open a new ticket here: https://support.rankmath.com/new-ticket/ so we can check this issue for you.
We look forward to hearing from you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
