Not Able to Edit Page in Wordpress/Elementor

#200296
  • Resolved Rupert Diggins

    3 years, 7 months ago

    Rank Math free

    Hi

    As of today I am unable to edit a PAGE in WordPress due to a Server 500 error ?

    Can you help try to understand what the problem is ?

    One possible clue is my site logo has been an issue as your seo analysis states it has no alt so I have deleted and reloaded. This has not worked and now I cannot EDIT at all ??

Viewing 1 replies (of 1 total)
  • Prabhat

    3 years, 7 months ago

    Rank Math agency

    Hello,

    Thanks for contacting us and we regret the inconvenience caused.

    I logged into your website’s admin area, but I was unable to replicate the issue. I edited a page by modifying text content and also the meta description of the page and the changes were saved without any issues.

    Please have a look at the screencast available in the sensitive data section of this ticket.

    Could you please tell us if there is a specific page that you’re unable to update? If yes, then please share the URL of that page, so that we can further investigate the issue.

    Looking forward to helping you.

    Thank you.

    RankBot

    3 years, 6 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Not Able to Edit Page in Wordpress/Elementor’ is closed to new replies.