Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
By not working, do you mean that the new redirections are not saved or they are saved but do not redirect?
Looking forward to helping you. Thank you.
Yeah they are not saved. Do i need to do anything else as well?
Hi Nelash,
I will be happy to assist you with the issue you are facing.
It seems like a conflict with one of the plugins or the theme you are using. To determine that, can you please follow this troubleshooting guide?
https://rankmath.com/kb/check-plugin-conflicts/
Only the site admin would know and your users won’t be affected by this troubleshooting.
I jut tried the trouble shooting steps. I just enabled rank math and tried to add redirection but still not able to save. No other plugin is enabled, not even theme.
Hi Nelash,
If that doesn’t work, we might need to take a closer look at the settings. Please include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Did anybody get any update on this.
Hi Nelash,
There seems to be some memory leak/exhaust issues on your website. Please get in touch with your web hosting provider and ask them to take a look for you.
If they can’t help, we will need to have access to your FTP details and your error log so that we can look more closely.
Do let us know.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
