Hello, I’m sorry to hear that you’re facing issues accessing the WordPress menu after a failed installation of Rank Math. This could be due to a permissions error or a conflict with another plugin.
To troubleshoot this issue, you can start by checking if there is any mismatch in the URLs on your WordPress settings. Please ensure that the WordPress Address (URL) and Site Address (URL) fields have the same URL. You can do this by heading over to WordPress Dashboard → Settings → General.
If the issue persists, please check if you are using an admin account. By default, an administrator account is set to have all user capabilities. If you’re unable to access a specific page, try accessing the same page with an admin account to see if the issue is fixed.
If the problem still persists, you can check your access with Role Manager inside Rank Math. Ensure that your user role has been granted with all the required user capabilities.
If none of these steps resolve the issue, please proceed with the following steps:
- Check if you’ve activated Rank Math Network-Wide, especially if you’re working in a multisite environment.
- Manually install Rank Math via FTP (or SFTP) and activate it in your WordPress Admin Area.
If you need further assistance, please feel free to reach out to our support team directly from here, and we’re always here to help.
I hope this helps!
Sources:
Sorry, You Are Not Allowed to Access This Page » Rank Math
Manually Install Rank Math via FTP (or SFTP) » Rank Math
Why Rank Math Settings Are Not Getting Saved? » Rank Math
This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
