Hello,
We apologize for the issue you are facing with accessing your products. It seems that there might be a problem with the account you are using to sign in. Please ensure that you are logging into the correct Rank Math account that you used to purchase the Content AI Starter and WP Rocket.
If you are certain that you are using the correct account and still see no subscriptions, it may be possible that you upgraded using a different email address. In that case, we recommend replying to this ticket so a human agent from our support team can assist you further in merging accounts or resolving the issue.
Thank you for bringing this to our attention, and we look forward to helping you resolve it!
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Hello
Thanks for choosing Rank Math and apologies for the inconvenience caused.
On rare occasions, it takes a little while for the system to set up and reconcile payments. However, we can see that your account has already been upgraded to the PRO version. The PRO badge is already visible on your account.
Please log out of your Rank Math account, clear your browser cache and then login in again.
You can check the subscription information here: https://rankmath.com/my-account/subscriptions/
To use Rank Math PRO, you need to first download the plugin from your Rank Math dashboard. If you do not see the PRO plugin in the download section, please log out, clear the browser cache and log back in.
You can then download the PRO plugin from your Rank Math account dashboard: https://rankmath.com/my-account/
After downloading the plugin, you need to install and activate it on your site. The PRO version is built on top of the free version to keep the plugins robust and lightweight. So you will need both of them to be installed and activated at the same time so the PRO version will work. We have a detailed guide on how to upgrade your account to PRO on your WordPress website: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/
After installing and activating Rank Math PRO, you need to reconnect your website to Rank Math. You can also follow this guideline to connect your Rank Math Account: https://rankmath.com/kb/rank-math-pro-license-key/
I hope this helps, and please do not hesitate to let us know if you need our assistance with anything else.
Thank you for choosing Rank Math.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
