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Ciao, ho acquistato un piano annuale di Content AI con 7.500 crediti mensili, ma non riesco ad attivarli sul sito. Non vorrei che in fase di acquisto avendo utilizzato il mio indirizzo e-mail personale s****************@g******** che è diverso da quello del sito italian-villages.com che è i***@3****************** non siano collegati. Come posso risolvere il problema?
Grazie
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Hello,
Thank you for contacting Rank Math support and we apologize for any trouble you are having with Content AI. We are here to help you resolve it as soon as possible.
To make sure that Content AI works properly, please follow these steps:
- Update your Rank Math plugin to the latest version. You can find the changelog here.
- Clear the transients in your database. You can do this by going to Rank Math > Status & Tools > Database Tools > Remove transients.
- Disconnect and reconnect your Rank Math account. You can do this by going to Rank Math > Dashboard > Help and clicking on Disconnect Account.
- After disconnecting your account, click on Connect Now to reconnect it. Make sure you select the correct account and click on OK, Activate Now.
- Refresh your credits for Content AI. You can do this by going to Rank Math > General Settings > Content AI and clicking on the refresh credits icon at the bottom of the page. Here is a screenshot for your reference:
Please try these steps and let us know if they solve your issue. If not, please let us know and we’ll be happy to investigate it further.
Thank you for choosing Rank Math. Have a great day!
The ticket ‘Non vedo i crediti acquistati’ is closed to new replies.