Hello,
Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.
Can you please follow these steps?
1. Flush the Sitemap cache by following this video screencast:
https://i.rankmath.com/pipRDp
2. Exclude the Sitemap files of the Rank Math plugin in your caching plugin. The cache could be via a plugin or from the server. For plugins or Cloudflare, please follow this article:
https://rankmath.com/kb/exclude-sitemaps-from-caching/
That should fix the issue. Please let me know if that does not. We are here to assist.
Hello Jaideep,
Thanks for your reply. I have followed all the steps but the problem has not been solved.
Is there anything else I can try?
Many thanks
Hello,
Can you please confirm if you are using a filter to set that page as noindex?
If not then we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I’ve removed the URLs from your previous reply as requested.
Upon checking your site, it seems that the theme editor is not showing/enabled. Could you please add the filter in the sensitive data section to your site?
The filter should be added to your active theme’s functions.php file. Here’s another way to apply the filter using the rankmath.php file:
https://rankmath.com/kb/filters-hooks-api-developer/#adding-filters-and-hooks-in-rank-math-php
Once done, clear your website’s cache and check again.
I hope that helps.
Thank you.
Hello Reinelle,
We have tested this filter both in the functions.php file and in the rank-math.php file, clearing the web cache, and it doesn’t work.
What else can we do?
Thank you very much for your help
Hello,
The login link that you have created for us has expired. Please provide a new login link so we can assist you further.
Looking forward to helping you.
Thanks.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for that information.
I’ve checked your sitemap, and it seems that this particular category page is still there. To exclude your posts/pages in your sitemap, please head over to WordPress Dashboard > Rank Math > Sitemap Settings > General.
And, here’s how you find the post/page ID inside WordPress: https://mythemeshop.com/blog/how-to-find-post-category-tag-comments-or-user-id-in-wordpress/
I hope that helps. Thank you, and please don’t hesitate to contact us anytime if you need further assistance with anything else.
Hello Azib,
Thanks for your support. The problem is that it is an archive page that has no ID (or I can’t find the way to do it), could you help me to find its ID? Thank you very much
Hello,
Since this is a dynamic page, you may not be able to exclude it in the sitemap settings. This must be done with the help of the filter.
Please share your FTP login in the Sensitive Data section since the Theme editor is not available on the backend so we can further check the issue.
Looking forward to helping you.
Hello Jeremy,
My SEO client for security reasons prefers not to give you FTP access
Which files do you want to review? I can send it to you via Wetransfer or similar
Many thanks
Hello,
We are not going to review any files, instead, we would like to try to test out our filter code into your website. However, you can send the file where you inserted the filter so we can further check it from our end.
Another troubleshooting method is to please try to clear your website cache and any server-level caching software (such as Cloudflare) you have in your hosting service and see your filter works this time.
Looking forward to helping you on this one.
Hello Jeremy,
Thank you for your great support. I have uploaded the functions.php, where the code is, to the Sensitive Data area
Many thanks
