Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
If the settings are set to index in Rank math, the noindex tag is likely added by one of the plugins or the theme you are using.
To which, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Only the site admin would know and your users won’t be affected by this troubleshooting.
Please let us know if you find the culprit else we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for the follow up.
I tried enabling the troubleshooting mode on your site but it doesn’t seem to function. We might have to deactivate the plugins manually to find the cause of this. To avoid affecting your production site, please create a staging site for us and share the access details in the sensitive section. Here is a simple guide on how to create a staging site.
Looking forward to helping you. Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I made a backup with Duplicator and created a new website (copy of the one that presents the problem) in another domain. In this new place, you can do all the tests you want, just pass me on what is happening please. I already changed the data in Sensitive Data
Hello,
I tried to access the URL https://promocaoonline.com.br/loja-com-desconto/fotoregistro/ on your site by changing it to your new site URL: https://yoursite.club/loja-com-desconto/fotoregistro/ but it seems to be redirecting to https://yoursite.club/lojas-tops-ofertas-tops-com-ate-40-de-desconto-3/ which seems to be set to index. Could you please confirm that you can reproduce the issue on the tesy site and share the URL of the same.
Looking forward to helping you. Thank you.
Sorry, I forgot to save the permalink. Now it’s working
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
