Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
Have you tried to resave the affected pages? If this does not fix the issue, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for contacting Rank Math today.
I am unable to access your login page, the browser is reporting the following error:
NET::ERR_CERT_AUTHORITY_INVALID.
Could you please check this issue and fix it so that we can help further?
Looking forward to helping you. Thank you.
​​​​​​
Hello,
I have the same situation, the site is down. It seems that the server has considered your entry as an attack …, the problem is to contact the hosting company that is my client’s provider.
Have you been able to enter before giving error?
I hope this problem is temporary, otherwise I will be in trouble.
Best regards
Hi Jaime,
Thanks for the follow and sorry for the server issue.
No I had not logged in, I got this error on my first attempt to login.
Please let us know when your host is able to fix this so that we can investigate further.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello Michael,
I cannot contact my client within 14 hours, then it will be the client who contacts his hosting provider. Maybe you should tell me your ip so that it is not blocked next time,
I edit the essential data to indicate my email
Best regards
Hello,
Thanks for getting back to me.
You can find my current IP address on the sensitive data section.
We are looking forward to helping you. Thank you.
Hi,
It is solved, everything works already correctly, it was a mistake of mine
Thanks and best regards
Hi There,
I’m glad to hear the good news.
Feel free to let me know in case something else comes up 🙂
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
