Hello,
We apologize for the issue you are facing with your subscription not showing after your purchase. It’s possible that you may have used a different email address for the purchase, which can lead to this confusion.
To resolve this, please log into your Rank Math account and check if your PRO subscription is listed there. If it’s not visible, we recommend replying to this ticket with the email address you used to purchase the PRO plan or a screenshot of the invoice you received. This will help our support team locate your account and assist you in getting the PRO version installed on your client’s websites.
Thank you for raising this concern, and we’re here to help you get it sorted out!
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.
Hello,
It seems like you purchased the plugin using some other email address.
Can you please search and forward a receipt from FastSpring.com or the email address you used to purchase so we can locate your account and verify it?
Looking forward to helping you.
Don’t treat me like an idiot. It was purchaed under the ONE AND ONLY email I use for my business and none other, as I’ve stated twice now. The email used was n*********************@g********.
If you can’t reconnect my subscription, then I demand a full refund immediatley.
Hello,
Sorry if you felt that way but we don’t see any purchases under this account.
You can see the same from here:
https://rankmath.com/my-account/subscriptions/?tab=payments
It’s possible that the purchase got connected to the PayPal email address used during the purchase and automatically created a different account for you.
To locate your purchase, we need to see the order number that starts with RANKMATH2#####-####-#####. Alternatively, you can also share the last 4 digits of your card along with the last name where you see the FastSpring charge in the sensitive data section.
We hope to resolve this soon so you can use your PRO plugin.
We really look forward to hearing back from you. Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Sensitive data has been updated to include my name and last four digits of my card number. I need those charges refunded immediately since I don’t have anything from you for it in my business email.
Hello,
We deeply apologize for the inconvenience. We’ve shared the issue with our concerned team and as soon as we get some updates, we’ll make sure to let you know here.
We really appreciate your kind patience regarding this issue.
Thank you.
Hello,
There was a typo in the email address entered during the checkout process so the subscription got associated with the incorrect email address.
We have moved it to this account.
Thank you.
