Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
If you can’t locate the receipt, you may share the last 4 digits of the card you used to purchase the plan in the Sensitive Data section of this ticket.
Looking forward to helping you.
Hi there,
Thank you for getting in touch. Only thing I can image is the subscription has been made with an account connected to a************@h*********** – But I do no longer have acces to this emailadress. We recently switched to .com with our domains.
Our invoice can be found via https://we.tl/t-MiYnwCTjCK – The order ID should be RANKMATH241128-9311-11332. Hope this helps.
If it’s easier it’s okay to not recover the account / subscription, but to just cancel it. I need to cancel it anyways, because we moved to shopify and can’t no longer use the plugin. Thats why I was looking for the subscription.
Thank you for your help!
– Anthony
Hello,
We found your subscription under the email address you provided. [we have added information in the sensitive data section]
To avoid any confusion in the future, would you like to merge these two accounts?
If so, please tell us the preferred email address and we will do the needful.
We really look forward to helping you.
Thank you, I’ve got everything I needed! 🙂
Hello,
We are glad that everything has been sorted out.
Do you still need our assistance with anything else or can we go ahead to close the ticket?
We look forward to hearing from you.
Thank you.
Hello,
Glad that helped.
Please feel free to reach out to us again in case you need any other assistance.
We are here to help.
Thank you.
