No Subscription - Support

Resolved Jamin
3 months, 2 weeks ago

Rank Math business
Content AI Creator

it shows “No Subscriptions” on our account. If we go to the backend of our website it shows that we are still active. When I try to upgrade there is an error. I am just wanting to know if there is something else I need to do. Are we still subscribed?

Viewing 2 replies - 1 through 2 (of 2 total)

RankBot
3 months, 2 weeks ago
Hello,

I apologize for the issue you are facing with your subscription. It seems like there might be a disconnect between your Rank Math account and your website. Here are a few steps you can take to ensure that your account has an active subscription:
1. Check Your Rank Math Subscription: Log in to your Rank Math account area and navigate to the Subscriptions section to verify the current status of your subscription.
  $Rank Math Subscriptions$
2. Check if You’re Using the Latest Version of Rank Math PRO: Ensure that you are using the latest version of the Rank Math PRO plugin. You can check this by going to WordPress Dashboard → Plugins and looking for the version of Rank Math PRO installed on your website.
3. Reconnect Your Website: If your website is not showing in your account, you may need to disconnect and reconnect it. Go to WordPress Dashboard → Rank Math SEO → Dashboard → Help, choose Disconnect Account, and then click Connect Now to reconnect your website with the correct Rank Math account associated with your PRO license.
If you continue to experience issues or if there is an error when trying to upgrade, please reply to this ticket with more details about the error message, and a human agent from our support team will assist you further. Thank you for raising this concern!

Sources:
How to Ensure Your Account Has an Active Subscription » Rank Math
Princess
3 months, 2 weeks ago

Hello,

Thank you for your query and we are so sorry about the trouble this must have caused.

We can see that you requested for a refund a month ago. You can see the same from here:
https://rankmath.com/my-account/subscriptions/?tab=payments

When you are ready, you can choose a plan appropriate for you from our website: https://rankmath.com/pricing/

Hope that helps. If there’s anything else we can help you with, please let us know.

RankBot
2 months, 2 weeks ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘No Subscription’ is closed to new replies.