Hello,
We apologize for the issue you are facing with the statistics not being displayed on your site. This can happen for a few reasons, such as changes in settings or conflicts with other plugins.
To troubleshoot this issue, you can try the following steps:
- Check Settings: Ensure that the Analytics Stats bar is enabled. You can do this by navigating to Rank Math SEO → General Settings → Analytics and toggling the Frontend Stats bar to enable it.
- Clear Cache: If you are using a caching plugin, clear your site’s cache to see if that resolves the issue.
- Conflict Check: Deactivate other plugins temporarily to check if there is a conflict causing the statistics not to display.
If the problem persists after trying these steps, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.
Thank you for raising this concern!
Sources:
How to Display Analytics Stats in Frontend » Rank Math
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
For initial troubleshooting, you can try to follow this guideline and see if that works for you: https://rankmath.com/kb/delete-old-analytics-data/
If the issue persists, please follow the steps below to create a troubleshooting log so that we can check the issue further for you.
1. At first add the following filter to your website:
add_filter( 'rank_math/analytics/log_response', '__return_true' );
Here is a guide you can follow to add the filter:
https://rankmath.com/kb/wordpress-hooks-actions-filters/
2. After adding the filter, please run the pending Scheduled Action from your WordPress Dashboard > Tools > Scheduled Actions > Pending or you can try visiting the following URL:
https://yourdomain.com/wp-admin/tools.php?page=action-scheduler&status=pending
This is how it should look like:
When some actions have completed running, please check the Analytics log under wp-content/uploads/rank-math and share that with us. You can upload the log file using this tool.
Let us know how it goes. Looking forward to helping you.
Thank you.
I am not a developer and cannot start adding programmatic changes to my website to do the debugging for faulty plugin requires. Please fix it for me. It worked for a long time and then stopped working.
Hello,
We logged in to your website using the access details provided but we are unable to check further as the user access on the dashboard is limited.
To check this properly, please edit the access and modify the capability to the administrator level.
Looking forward to hearing back from you.
The data seems to be resolved now. Thank you.
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on
https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post
about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
