No Sitemap Submitted with Rank Math Plugin

Viewing 15 replies - 1 through 15 (of 20 total)
  • Hello,

    Thank you for getting in touch with us.

    Can you please follow these steps?

    1. Flush the Sitemap cache by following this video screencast:
    https://i.rankmath.com/xXXhDt

    2. Exclude the Sitemap files of the Rank Math plugin in your caching plugin. The cache could be via a plugin or from the server.

    That should fix the issue. Please let me know if that does not. We are here to assist. (

    HI,

    Thanks.

    We had done the updating according to your suggestion, and it is the same as before.

    Please help to fix.

    Henry

    Hello,

    If that doesn’t work, we might need to take a closer look at the settings. Please include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hi, friend,

    Please let me know what do you need the role of the temporary account.

    Regards!

    Henry

    Hello,

    I tried to log in but I got the error in Google Chrome: DNS_PROBE_FINISHED_NXDOMAIN. Did you add your domain correctly? Could you check if the site is down?

    Looking forward to help you.

    Hi, friend

    We had fixed the DNS record problem, please check whether hiedesign.com sitemap can be submitted now.

    Thanks

    Henry

    Hi, friend

    We found the sitemap could not be submitted yet, please help to fix this problem. Thanks

    Cordially

    Henry

    Hello,

    You seem to be using nginx. Have you added the suggested configuration rules:

    
    # START Nginx Rewrites for Rank Math Sitemaps
    rewrite ^/sitemap_index.xml$ /index.php?sitemap=1 last;
    rewrite ^/([^/]+?)-sitemap([0-9]+)?.xml$ /index.php?sitemap=$1&sitemap_n=$2 last;
    # END Nginx Rewrites for Rank Math Sitemaps
    

    If you have, please update the access URL, it seems to have expired.

    Looking forward to helping you. Thank you.

    ​​​​​​

    Hi, Michael

    Two items need to be confirmed from you.

    1. As we use the SITEGROUND Hosting service,(GrowBig host plan, which is shared IP), they mentioned they could not help us to add the Nginx configuration. Then what can we do now?

    2. Do you think we must use Nginx tech for our website, or it is best to use Nginx, as we have no experience for Nginx.

    Please help us to confirm what can we do then we can submit the sitemap for hiedesign.com

    Thank you so much!

    Henry

    Hello,

    Nginx tech is fine but if your hosting doesn’t allow you to config it, you are losing a lot of its potential (for example, the current issue you have with the sitemaps).

    If you are able to change to Apache in that hosting, that would be a good option since you won’t need to config anything.

    Looking forward to help you.

    Hi, Friend

    This is the updated feedback to us just now from SITEGROUND.

    +++++++++++++++++++++
    Hello Henry,

    No, this option is not available as well.

    The Apache configuration is something that also can’t be changed. Again for the same reason as Nginx.

    Should you have any other questions or concerns, please do not hesitate to post a new ticket from your SiteGround User Area using the appropriate category.

    Best Regards,
    Mariyan Evropov

    +++++++++++++++++++++++

    But we found we have some websites on SITEGROUND as one share HOST PLAN. But why there is only hiedesign.com could not be submitted with the sitemap, but all others are perfect with sitemap submission.

    Best Regards!

    Henry

    Hello,

    To assist you better, can you please set the expiry of the temporary login to 7 days as we are unable to login?

    Looking forward to helping you. Thank you.

    Hi, friend,

    We shall update the expiry of the temporary login to 7 days.

    Thanks

    Henry

    Hello, friend

    Is there any update to us for our trouble.

    BR!

    Henry

Viewing 15 replies - 1 through 15 (of 20 total)

You must be logged in to reply to this ticket.