Hello,
The login credentials seem to no longer be valid so if you could restore those we would appreciate it.
Regarding the error logs, we can only see some warnings around the time the 500 errors are appearing so they could be getting logged in the Nginx error logs instead of the PHP error logs.
If your hosting provider doesn’t have the server error logging enabled, please ask them to enable it, and then after triggering the issue please share that with us.
Looking forward to hearing back from you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
We tried the credentials you shared but still they don’t seem to be working.
In any case, the next steps cannot be debugged with the login credentials to WordPress as mentioned in the previous reply.
We need to get the actual server error logs coming from Nginx which would show more details on the issue.
Please refer to our reply here: https://support.rankmath.com/ticket/no-route-was-found-matching-the-url-and-request-method-3/page/2/?view=all#post-560474
Without those, it’s impossible to see exactly what the error is, and debugging it is a daunting task.
Looking forward to hearing back from you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
The log you have shared is Activity Log, not the error log. Please check with your host and ask them to share the server’s error log or directly ask them about the error for the /wp-json/rankmath/v1/in/submitUrls route so we can assist you further and resolve the issue on your site.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
