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#214822
  • Resolved Myriam Leforestier
    Rank Math free

    Hi !!
    I installed Rankmath on another website of mine, and I’ve been touching some options. Since then, I have some pages not working anymore… example: [Moved to Sensitive data]
    if I disable Rankmath, they come back alive on the net.
    I have no idea what I touched… and what could have caused this.
    Any idea? many thanks.
    Regards
    Myriam

Viewing 6 replies - 16 through 21 (of 21 total)
  • I uninstalled again, wiping off the data. I only set the main options in the wizzard…. one link died already. the issue keeps on coming back.

    I just saw there was a sudden plugin update and my pages came back !!!!!!!

    nevermind… another one died again.

    Prabhat
    Rank Math agency

    Hello,

    We’re sorry for the inconvenience that you’re facing.

    Could you please provide us with the temporary login to your website along with some of the affected URLs, so that we can further investigate the issue?

    Please give us the Admin rights so that we can check the issue closely. You can use the email ID s******@r*********** to create the temporary login.

    Please add the login details in the sensitive data section of this ticket.

    Really looking forward to helping you.

    Thank you.

    Yesterday I have disabled rankmath again after I don’t know how many re-installs, for a few hours. when I turned it back on again, all pages semt to be working. they are still holding for now, so I don’t know if this fixed the issue or not. I will monitor and will keep you posted.

    Prabhat
    Rank Math agency

    Hello,

    Thanks for your reply.

    Sure, if the issue occurs again, then please let us know and we would take a closer look at the issue.

    In the meantime, if you have another question, then please feel free to reach out, and it will be our pleasure to assist you.

    Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 6 replies - 16 through 21 (of 21 total)

The ticket ‘no results found’ is closed to new replies.