Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
Could you please check if you have enabled the “Strip Category Base” option in Rank Math’s General Settings by navigating to Rank Math > General Settings > Links
Looking forward to helping you.
Hi,
Yes it’s enabled.
I disabled it to try, and my pages are still not working. I put it back on now.
I’ve been enabling/disabling a bunch of options and so far the only thing that seems to work to have a website properly working is to disable rankmath.
Looking forward to your reply, I can’t afford to have my website down…
Thanks and regards
myriam
I have done ‘reset options’ and still have the same problem.
I’m uninstalling rankmath and will try to install again. now the website is working as it’s disabled..
OK. disabled. deleted it.
As soon as I reinstalled, without touching options, some of my pages are not working.
Hello
Thank you for your reply.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
well even when i do a brand new install, it’s not working on some of my pages! so it doesn’t seem to be some options I touched.
Hello,
Thank you for your reply.
Please use the following filter to remove everything related to Rank Math from Database.
/**
* Filter to remove Rank Math data from the database
*/
add_filter( 'rank_math_clear_data_on_uninstall', '__return_true' );
> Add above code in the theme’s functions.php file.
> Deactivate and delete the Rank Math plugin.
>Remove the above code from your theme’s functions.php file and give a fresh start to the plugin and kindly check if the problem persists?
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello !!
I have put in the code and reinstalled/actived rankmath. the links are working now.
but somehow i don’t know what caused this…..
What do I do with the code now.. remove it?
I will try to reset the options of rankmath and check the links everytime i change something to see if this happens again.
Hello,
Thank you for your reply.
I am glad that the issue is solved now. feel free to remove the code from your themes’s function.php file and do let us know If you have any other questions or require any assistance don’t hesitate to get in touch.
Thank you.
Hi, thanks. yes it is solved now but I lost all the SEO I had done on the site, and we still don’t know what the source error is. I’m checking now every time I modify something on rankmath. I will report if it happens again. thanks.
Hello,
Thank you for your reply.
Sure, Do let us know so that we can help you further if needed.
please do not hesitate to let us know if you need our assistance with anything else. Thank You.
all right… it is happening again after I filled the SEO of the main page.
actually it might have been before, because the pages which are not working are now… different ones….
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
