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Hola.
En una de mis webs no me recoge estadísticas, de repente. Llevo usando muchisimo tiempo su plugin pero ahora no recoge estadísticas. Me sale esto:La importación de datos no funcionará para este servicio ya que no se han facilitado permisos suficientes.
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Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
For initial troubleshooting, ensure that you have already updated the Rank Math plugin to its latest version:
https://rankmath.com/changelog/free/Then, please try reconnecting the Google account, to regenerate the auth token from Google, by going to WordPress Dashboard > Rank Math > General Settings > Analytics and configure the Analytics settings again:
Please ensure you have checked all the necessary permissions.
After doing so, please report back to us so we can continue checking the issue and apply a solution accordingly.
Let us know how this goes.
Thank you.
Hello,
Please follow the steps below to create a troubleshooting log so that we can check the issue further:
Step #1.
First, add the following filter to your website:add_filter( 'rank_math/analytics/log_response', '__return_true' );Here is a guide you can follow to add the filter:
https://rankmath.com/kb/wordpress-hooks-actions-filters/Step #2.
After adding the filter, please run the pending Scheduled Action from your WordPress Dashboard > Tools > Scheduled Actions > Pending:If in your case, you do not see the Scheduled Actions menu, then you can try visiting the following URL:
https://yourdomain.com/wp-admin/tools.php?page=action-scheduler&status=pendingEnsure that you replace
yourdomain.comwith your own domain in the above link.Step #3.
When some actions have completed running, please check the Analytics log under /wp-content/uploads/rank-math and share that with us.You can use a tool like dropbox for debug log files and share the generated links here.
As for the error log, please share the latest messages with us so we can advise further.
If you’re unsure about the steps, please add your WordPress and FTP login information in the sensitive data section so we can check.
We really look forward to helping you.
Thank you.
Hello,
Please make sure that you’ve updated your Rank Math plugin to the latest version (v1.0.117.1) because there was an issue in the previous version of the Rank Math plugin. If you are unable to see the updates, please clear Rank Math’s transients from WordPress Dashboard > Rank Math > Status & Tools > Database Tools > Remove Rank Math Transients: https://rankmath.com/kb/rank-math-status-and-tools/#rank-math-transients
If the issue still persists, then we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Looking forward to helping you.
Thank you.
The ticket ‘No recoge estadísticas’ is closed to new replies.