No property showing for site

#380551
  • Resolved Johan Mauritzson

    3 years, 10 months ago

    Rank Math free

    Hi,

    I have connected my site to Rank Math, and it shows up under “Analytics” in the Rankmath plugin. However there is now value under Property and there is no “Create new G4 property” option either. It’s just empty. What do I do? As you can see the stream is activated on GA.

    Screenshot

    GA

Viewing 3 replies - 1 through 3 (of 3 total)
  • Anas

    3 years, 10 months ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience caused.

    Please make sure you are using the latest beta version of the plugin. We have introduced the GA4 API support in our plugin in the latest Beta release of the plugin:
    https://rankmath.com/changelog/beta/

    You can follow this guide to enable beta updates:
    https://rankmath.com/kb/version-control/#beta-updates

    Then, reconnect with your Google account and configure the settings.

    Hope that helps.

    Thank you.

    Johan Mauritzson

    3 years, 10 months ago

    Rank Math free

    Hi again!

    So I enabled the Beta, and now the site was showing up under Properties. So I selected that. However there was still no data showing and the analytics account said it didn’t receive anything.

    I then disconnected and tried it again, now choosing to create a new G4 property. I then get this:
    “Request had insufficient authentication scopes.”. And nothing happens.

    What do you think could be going on, I would really love for this to work or I might have to move on to another plugin since I’m pressed for time here. If it works well we’d most likely upgrade to full version.

    Do you have any suggestions?

    /Johan

    Jeremy

    3 years, 10 months ago

    Hello,

    Can you please ensure that when you reconnect your Google account, you have accepted all permissions? Also, please ensure that the user account you used to connect the Google account is the owner.

    If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    RankBot

    3 years, 9 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

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