Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
We checked your homepage but were not able to find any meta description there.
If you’ve already added the meta description for your homepage then it could be caused by conflicting plugins/themes on your website. Kindly make sure you are using the latest version of all the plugins and themes, please update if not yet.
Here’s a guide for troubleshooting further if the issue persists:
https://rankmath.com/kb/check-plugin-conflicts/
You can also follow the steps in this video:
https://www.youtube.com/watch?v=FcIWRhcUP2c
Only the site admin would know and your users won’t be affected by this troubleshooting.
Let us know how it goes. Looking forward to helping you.
Hi,
Thanks for your reply,
Will it be possible to check for me what is causing the issue with Rank Math for the meta description?
What do you need from me?
Thank you,
Guillaume
Hello,
Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
We would like to debug this issue further. Can you please share your website’s FTP login in the Sensitive Data section of this ticket as well?
Looking forward to hearing back from you.
Hi,
Do you really need my FTP login?
My website is managed by a third party and I don’t have the FTP login on hands right now?
If you absolutely need it, let me know and I’ll ask them.
Many thanks in advance,
Guillaume Eckes
http://www.vanguardrealtyphuket.com
Hello,
Yes, our team needs the FTP of your site to investigate and debug this issue further.
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I’ve updated the FTP access to fix the issue.
Thank you,
Guillaume Eckes
Hello,
Unfortunately, the FTP login you shared isn’t working. Can you please verify it from your end so we can troubleshoot the issue further?
Meanwhile, we’ve shared this ticket with our development team for them to check.
Looking forward to helping you.
Hello,
My developer told me to do the following so you can get access to the FTP and check the issue.
Kindly use ftp port 21 and disable encryption tls on the settings of the FTP.
Thank you
Hello,
Do you have any update for me?
Many thanks in advance,
Guillaume 🙂
Hello,
Do you have any news for me?
Many thanks in advance,
Guillaume
Hello,
Could you please extend the life of the FTP details, with at least 3 more days, as we’re still looking into cause of this.
Thank you.
Hi Nicholas,
I asked my developer to extend the life of the FTP access.
Did you manage to get access to it so far?
Thank you,
Guillaume
