No Local SEO Info Showing Up in Page Source - Support

Resolved Mass Apothecary
4 years, 1 month ago

Rank Math pro

I just noticed that for some reason none of the local SEO info is showing in my page source code. It used to show organization, company name, etc.

It is more frustrating that I noticed this by chance while doing something else so I have no idea how long it hasnt been showing. Any help is greatly appreciated.

massapothecary.com

Viewing 5 replies - 1 through 5 (of 5 total)

Michael Davis
4 years, 1 month ago

Rank Math free

Hello,

Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

I noted that that Rank math schema is empty on your site: https://i.rankmath.com/Bfn9ov

Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/

Only the site admin would know and your users won’t be affected by this troubleshooting.

If the issue persists, please record a video screencast using a tool like Loom showing the troubleshooting and edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

Please do take a complete backup of your website before sharing the information with us.

We really look forward to helping you.

Mass Apothecary
4 years, 1 month ago

Rank Math pro

Hello,

I have updated the sensitive data as requested. Can you please check further? Note- I did the troubleshooting and found that with all plugins off or on it worked properly. That made me think maybe it’s working when I am logged in. So I checked with health check deactivated while logged in and seeing frontend of the site then source scripts and it worked properly. But when not logged in it doesn’t work. I don’t know what that means, but I added details for you. Please help!!!

Thank you.

Mass Apothecary
4 years, 1 month ago

Rank Math pro

Update- when I disable Rank Math Pro the local seo works properly

Mass Apothecary
4 years, 1 month ago

Rank Math pro

I dont know what changed but now it doesn’t show up at all whether Rank Pro is active or not. Still shows when I am logged in but it doesn’t show otherwise.

Danial
4 years, 1 month ago

Rank Math business

Hello,

I do see that when you are logged in, the schema shows up, but when you are logged out, it is missing.

The only way to properly test this is by disabling all plugins and enable it one by one, log out or use incognito mode to see if there is a plugin or the theme is conflicting with the schema.

As your site is a live production site, it isn’t easy to do that as the site could function incorrectly. Perhaps you can set up a staging site to conduct the test without the live site being down?

Looking forward to helping you.

RankBot
4 years ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘No Local SEO Info Showing Up in Page Source’ is closed to new replies.