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Hi, I’m still using the free version in order to check if the payed version would suit my needs (and those of my customers). Unfortunately I already struggle with the basics: there’s no rankmath icon in divi builder, although I already activated the SEO controls for pages, posts etc., deactivated all plugins (except rankmath), went through wp-healtcheck and so on. I couldn’t solve the problem, hence, I’m not able to work with the plugin.
Any help would be appreciated. Thanks,
Thomas
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Hello,
Thanks for contacting us and sorry for the inconvenience caused.
Please make sure that you are using the latest version of Rank Math and Divi. If the issue persists on the latest versions, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I wasn’t able to replicate the issue on your site. I checked the homepage and the SEO control icon of our plugin is present there and working fine:
Please check and if the issue is only present on a specific page, please share the URL of the page so we can check this further.
Looking forward to helping you.
The ticket ‘No icon in divi’ is closed to new replies.