No free credits - Support

Resolved Kirsty Carter
2 years, 8 months ago

Rank Math free

Hi there
I have a free account and want to try content AI. I understand from your videos that I’m entitled to 5 free credits but I don’t see those and don’t know how to access them.
Thanks.
Kirsty

Viewing 3 replies - 1 through 3 (of 3 total)

Md. Sakib Khandaker
2 years, 8 months ago

Rank Math agency

Hello,

Thanks for contacting us, and sorry for any inconvenience that might have been caused due to that.

Please try disconnecting and reconnecting your Rank Math account to see if this resolves the issue for you.

Let us know how it goes. Looking forward to helping you.

Thank you.

Kirsty Carter
2 years, 8 months ago

Rank Math free

OK – did all that. As far as I can tell it’s saying I have no free credits.
Can’t add an attachment here as far as I can see. So this is the highlighted area of the page.
Connected WebsitesSearch for:
Search …

Content AI credits: 0 / 5Tracked Keywords: 0 / 0

staging2.housesittingtravellers.com
Added on: 13 Feb 2023
DISCONNECT

Thanks.

Md. Sakib Khandaker
2 years, 8 months ago

Rank Math agency

Hello,

We can see that you’ve 5 credits left on your account. Please try disconnect and reconnect once again and make sure you’ve logging in with the correct account to see if that works for you.

If that doesn’t work, please share your WordPress login credentials in the sensitve data section. So that we can look into this matter closely for you.

Looking forward to helping you.

Thank you.

RankBot
2 years, 7 months ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘No free credits’ is closed to new replies.