Hi Fabian,
Thanks for getting in touch with us.
It seems to be working fine when we are testing it on a homepage: https://i.rankmath.com/mVXgso
Please give us the steps we must take to replicate this issue.
Better still, you can create a similar video using loom.com
Let us know.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for contacting Rank Math today.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for contacting us today.
We are checking this issue further and we will be getting back to you.
Looking forward to helping you. Thank you.
Hello,
We were able to reproduce the error and have logged it.
Please allow us some time to test and release a fix.
It should be added to the plugin in the upcoming update.
You can keep an eye on the changelog and we will be mentioning this error when fixed.
We seek your patience and understanding in this matter.
In the meantime, if you need any other assistance, please feel free to let us know. We are here to help.
Thank you.
I have the same issue when adding FAQ schema to my homepage. Hope a fix is coming soon!
Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
We are working on this but we don’t have an ETA yet, you can expect the update in the coming weeks.
Looking forward to helping you. Thank you.
So the recent update v1.0.40 isn’t going to fix this issue (I noticed numerous FAQ schema fixes / improvements)?
Hello,
Thank you for contacting Rank Math today.
This should be addressed in the latest version that was released today. Could you please test and let us know if this is still experienced?
Looking forward to helping you. Thank you.
It is not working for me. I am using the FAQ in a column like structure. If I place a test FAQ outside of that it does work.
I am creating my own ticket so I can send you relevant info
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This reply was modified 4 years, 8 months ago by
Jason Chong.
Hi,
We will reply to your ticket.
