Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
Allow us sometime to investigate into this. Please keep the logins open.
Looking forward to helping you. Thank you.
Hi Max,
It says that the search console is not authorized.
Can you please:
1. Share an authorization code, or
2. Add s******@r*********** as an owner in your search console for that website so we can try and link it from our account?
We look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Thanks for your reply 🙂
I updated the sensitive data.
The search console de-authorized by itself after a time. I have no idea why.
Thanks for now 🙂
Hi Max,
I am sorry but it looks like the Authorization code has expired.
Please check or add s******@r*********** as an owner so we can check this.
Hi Uziar,
I’ve added this mail-adress to my gsc.
Do I have to change the site-verification-code in my hosting too, so you can check?
Or is it just necessary in the options of Rank Math?
Hello,
We tried authorizing your website with our s******@r*********** account and it didn’t work.
Then, we tested it on one of our test websites and it works:
This suggests there is an issue with your website.
Could you please provide us with your FTP details as well so we can check this further?
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
We are sorry but this is going to take much longer than we anticipated.
When we test our own account on a test website, it links perfectly and shows all the listed websites in the GSC account.
When we use the same account on your website, none of the websites from our account gets pulled. Which suggests, there is an issue with the website/web host and not the Google account.
We have tried to diagnose this but fixing it requires a substantial amount of change to the code. This is tricky since only a few percent of the users are getting affected due to this and we are yet to find a pattern.
I request you to switch to the official Site Kit plugin for now and keep Rank Math search console disabled from WordPress Dashboard > Rank Math > Dashboard.
Once we have an update with the issue fixed, we will notify you.
We are extremely sorry about this and are doing everything we can to sort this ASAP. We would really appreciate your patience in this matter.
Hi Uziar,
is that a problem with a RankMath-code or somewhere else where my hoster could fix it?
But I will keep an eye of this problem.
Thank you very much for your help and for your time that you used to help me 🙂
Hello,
We are working on a revamped version of the Search Console. We will notify you once the issue is fixed and an update released
Do not hesitate to let us know if you need our assistance with anything else.
Hi Michael,
thank you very much 🙂
Shall i change the status to “resolved”?
Hello,
If you wish so I’ll do that for you.
You should also keep an eye on our change-log to be up-to-date with the changes we make each time.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
