No Category Base option WPML Redirect Loop

#240259
  • Resolved Ahmed Sa’eed
    Rank Math free

    Hello,
    After searching for this problem i found that there is an error in this function No Category Base by Rank Math and WPML
    as it creates redirecting loop so i wonder if you have a solution for this problem as the only way to fix this is to disable the redirection function by Rank math
    The problem happened when i checked the option remove product category base then i found that the translated Product Category page starts a redirect loop

Viewing 7 replies - 1 through 7 (of 7 total)
  • Ankit
    Rank Math business

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    The URL you have mentioned doesn’t redirecting as of now. You must have disabled “product category base“? In order for us to troubleshoot the issue further, We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    i added the login link
    the problem happens when the Redirections is enabled

    How it happened on 3 websites all second language version URLs get redirect 301 loops when i enabled General Settings:
    Links:
    Strip Category Base
    Woocommerce:
    Remove base
    Remove category base
    Remove parent slugs

    Ankit
    Rank Math business

    Hello,

    I can’t seem to replicate the issue, Watch the below screencast for your reference:
    https://i.rankmath.com/oIREC0

    Also, Could you please give us the affected URL which you think will cause the redirection issue?

    Looking forward to helping you. Thank you.

    it seems that the problem shows on all product pages and product categories

    Watch this screencast
    https://drive.google.com/file/d/1dmPLA0V-aP8-1YKmwMuRGn4K7j8WMgQ6/view?usp=sharing

    Google search console started detecting them now

    Prabhat
    Rank Math agency

    Hello,

    I checked the links in your screencast and also some other links but I was unable to replicate the issue.

    Please have a look at the screencast in the sensitive data section of this ticket.

    If you’re still facing the issue, then please clear your website and browser’s cache and see if that fixes the issue.

    Let us know how that goes.

    Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

The ticket ‘No Category Base option WPML Redirect Loop’ is closed to new replies.