Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
Could you please share the affected URL/s so we can check as well?
Looking forward to helping you.
Thank you.
HI,
Thanks for getting back the url is https://yazzys.com/de/
Regards,
Hello,
I’ve checked some of your products, but I’m unable to replicate the issue with the German version.
Could you please share the product URL where we can check the issue?
Meanwhile, for initial troubleshooting, please install the WPML SEO glue plugin as well (if not yet). It’s available on your WPML Downloads page:
https://wpml.org/compatibility/2021/04/wpml-seo-plugin-better-integration-with-seo-plugins/
Once done, clear your website’s cache and check again.
Let us know how this goes.
Thank you.
Hi.
You might not have understood the issue I will explain.
https://yazzys.com/jewellery/sets/ this is jewellery sets the german equivalent for this is:
https://yazzys.com/de/kat/schmuck/setsde/. You see /kat/ this shouldn’t be there. For instance, the Dutch equivalent is https://yazzys.com/nl/sieraden/sieraden-sets/ no cat
So the kat shouldn’t be there (abbreviation of Kategorie = Category)
Hope it is clear now? And as I have stated before in the first message the WPML SEO glue plugin IS installed.
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
