No Analytics Data Showing in Rank Math Dashboard

Hello,

We apologize for the issue you are facing with the Analytics data not showing in the Rank Math dashboard. Thank you for providing detailed information about your setup.

Since you mentioned that you have connected Google Analytics through Rank Math but are using Google Tag Manager (GTM) to implement the GA4 tag, this could be a potential cause of the issue. Here are some steps to help you troubleshoot and resolve the problem:

1. Check GA4 Configuration: Ensure that the GA4 property is correctly set up in your Google Analytics account and that it is receiving data. You can verify this by checking the real-time reports in Google Analytics.

2. Verify Tracking Code: Since you are using GTM, make sure that the GA4 tag is firing correctly on all pages of your website. You can use the Tag Assistant to check if the GA4 measurement ID is being sent correctly. Here’s how to do it:

   • Add your domain in the Tag Assistant.
   • Connect and check if the GA4 tag is firing as expected.

   
   
   

3. Rank Math Settings: Since you have not added the GA4 tracking code through Rank Math, ensure that you have enabled the option to install the Analytics code in Rank Math settings if you want Rank Math to handle the tracking code directly. This can be done under Rank Math → General Settings → Analytics.

   

4. Clear Cache: If you have caching plugins installed, clear your site’s cache after making any changes to ensure that the latest version of your site is being served.

5. Wait for Data: Sometimes, it may take a little longer for data to appear in Rank Math after everything is set up correctly. However, since it has been a week, it’s important to ensure that everything is configured properly.

If after following these steps you still do not see any data, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.

We hope this helps you resolve the issue!

Hello,

Thank you for contacting support.

Please add the following filter on the affected website with this issue:

add_filter( 'rank_math/analytics/log_response', '__return_true' );

You can add the filter using one of the following options: https://rankmath.com/kb/wordpress-hooks-actions-filters/

After adding the filter, please run the pending Scheduled Action on your WordPress Dashboard > Tools > Scheduled Actions > Pending
https://yourdomain.com/wp-admin/tools.php?page=action-scheduler&status=pending

When some actions have completed running, please check the Analytics log under wp-content/uploads/rank-math and share that with us.

Looking forward to hearing back from you.

Hello,

To investigate this issue further, we might need to take a closer look at your website and settings. Please follow these steps:

• Edit the first post on this ticket and include your WordPress and FTP logins in the Sensitive Data section. This is a secure section that only our support staff can access.
  
• Make sure you take a complete backup of your website before sharing the information with us.
• If you prefer, you can use this plugin to generate a temporary login URL to your website and share that with us instead: https://wordpress.org/plugins/temporary-login-without-password/
• You can also use this plugin to monitor what changes our staff might make on your website (if any): https://wordpress.org/plugins/wp-security-audit-log/

We appreciate your cooperation and patience.

Thank you for choosing Rank Math.