No Analytics Data

#490248
  • Resolved Henno Kruger

    3 years, 2 months ago

    Rank Math free

    Hi guys – I’ve tried reconnect Analytics about 15 times – I am not finding the hook in the Scheduled Tasks part – there was a failed one, but I deleted it.

    Can you please assist?

    Regards

Viewing 15 replies - 1 through 15 (of 27 total)
1 2
  • Md. Sakib Khandaker

    3 years, 2 months ago

    Rank Math agency

    Hello,

    Thanks for contacting us, and sorry for any inconvenience that might have been caused due to that.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Looking forward to helping you.

    Thank you.

    Henno Kruger

    3 years, 2 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Henno Kruger

    3 years, 2 months ago

    Rank Math free

    Done, please check what’s going on

    Rank Math

    3 years, 2 months ago

    Hello,

    It seems like proper permissions are not provided to Rank Math’s app:
    rank math analytics

    Please follow this guide to reconnect Analytics and provide all the permissions:
    https://rankmath.com/kb/zero-search-traffic-error/#refresh-tokens

    and then this:
    https://rankmath.com/kb/delete-old-analytics-data/#permissions

    Once done, please start a fresh import of data.

    Looking forward to helping you. Thank you.

    Henno Kruger

    3 years, 2 months ago

    Rank Math free

    Thanks for getting back to me – I removed the access for RankMath, then reconnected it – I’ve also started a manual Analytics Data Import, 4 hours left, roughly

    Henno Kruger

    3 years, 2 months ago

    Rank Math free

    Will let you know how that goes – I still done see rank_math/analytics/data_fetch in the Scheduled Actions though…

    Rank Math

    3 years, 2 months ago

    Hello,

    The required permissions are still not provided.

    Please follow these steps: (especially the 3rd one of part B)

    If you do not see any data inside your Analytics module, this guide might help you.

    A. Pre-check List

    1. You should not be using any other Google Analytics plugin.

    2. Update to the latest versions of Rank Math Free & PRO

    3. Ensure that you are logged in to your account:
    rank math member area

    4. Disconnect and reconnect your account from inside WordPress:
    reconnect rank math account

    B. Refresh Tokens

    1. Please delete RankMath’s app from here:

    https://myaccount.google.com/permissions

    remove rank math app

    2. Re-create tables by clicking WP Dashboard > Rank Math > Status & Tools > Database Tools and click the Re-create database Table button.
    re-create analytics tables

    3. Reconnect the account inside Rank Math by clicking here and ensure that you approve all the permission notices that show up:
    WP Dashboard >> Rank Math >> General Settings >> Analytics tab, and click the Reconnect link
    reconnect analytics

    Allow all the permissions on the next screen.
    tick all checkboxes

    4. Let the process complete, which might take around 30 minutes.

    5. Now head over to WP Dashboard > Rank Math > Status & Tools > Database Tools and click the Rebuild Index for Analytics button.
    Rebuild Index for Analytics

    6. Please check if the data shows up here:
    /wp-admin/admin.php?page=rank-math-analytics#/
    analytics data

    If that does not help, please paste the data from here:
    WP Dashboard > Rank Math > Status & Tools > System Status and click the Copy System Info to Clipboard button
    system info

    We really look forward to helping you. Thank you.

    Henno Kruger

    3 years, 2 months ago

    Rank Math free

    Hi There – I’ve done all the steps

    `
    ### rank-math ###

    version: 1.0.103
    database_version: 1
    plugin_plan: Free
    active_modules: link-counter, seo-analysis, rich-snippet, role-manager, redirections, 404-monitor, image-seo, analytics, sitemap, instant-indexing, content-ai, local-seo
    refresh_token: Token exists
    permissions:
    Search Console: Given
    rank_math_404_logs: 26 KB
    rank_math_redirections: 1 MB
    rank_math_redirections_cache: 940 KB
    rank_math_internal_links: 6 MB
    rank_math_internal_meta: 455 KB
    rank_math_analytics_gsc: 10 MB
    rank_math_analytics_objects: 318 KB
    rank_math_analytics_inspections: 2 MB

    ### wp-core ###

    version: 6.1.1
    site_language: en_ZA
    user_language: en_ZA
    timezone: +02:00
    permalink: /%postname%/
    https_status: true
    multisite: false
    user_registration: 0
    blog_public: 1
    default_comment_status: open
    environment_type: production
    user_count: 432
    dotorg_communication: true

    ### wp-dropins (1) ###

    maintenance.php: true

    ### wp-active-theme ###

    name: SmartMag (smart-mag)
    version: 9.0.0
    author: ThemeSphere
    author_website: https://theme-sphere.com
    parent_theme: none
    theme_features: core-block-patterns, custom-line-height, custom-units, align-wide, custom-spacing, editor-font-sizes, editor-color-palette, editor-style, post-thumbnails, automatic-feed-links, html5, title-tag, post-formats, menus, custom-background, widgets
    theme_path: /home/rwrant/public_html/wp-content/themes/smart-mag
    auto_update: Enabled

    ### wp-mu-plugins (1) ###

    p3-profiler.php: author: (undefined), version: (undefined)

    ### wp-plugins-active (30) ###

    Advanced Ads: version: 1.38.0, author: Thomas Maier, Advanced Ads GmbH, Auto-updates enabled
    Akismet Anti-Spam: version: 5.0.2, author: Automattic, Auto-updates enabled
    Better Search Replace: version: 1.4.1, author: Delicious Brains, Auto-updates enabled
    Bunyad Demo Import: version: 2.6.2, author: ThemeSphere & ProteusThemes, Auto-updates enabled
    Bunyad Widget for Instagram: version: 1.2.4, author: ThemeSphere, Auto-updates disabled
    Categories to Tags Converter Importer: version: 0.5, author: wordpressdotorg, Auto-updates disabled
    Classic Editor: version: 1.6.2, author: WordPress Contributors, Auto-updates enabled
    Cloudflare: version: 4.11.0, author: Cloudflare, Inc., Auto-updates enabled
    Contact Form 7: version: 5.6.4, author: Takayuki Miyoshi, Auto-updates enabled
    Debloat: version: 1.2.1, author: asadkn, Auto-updates enabled
    Duplicate Page: version: 4.4.9, author: mndpsingh287, Auto-updates enabled
    Elementor: version: 3.8.1, author: Elementor.com, Auto-updates enabled
    Envato Market: version: 2.0.7, author: Envato, Auto-updates disabled
    Export media with selected content: version: 2.1.4, author: Joost de Keijzer, Auto-updates enabled
    Featured Image in RSS Feed by MailerLite: version: 1.0.7, author: MailerLite, Auto-updates disabled
    FS Poster: version: 6.2.0, author: FS-Code, Auto-updates enabled
    Imagify: version: 2.0, author: WP Rocket, Auto-updates enabled
    LightStart – Maintenance Mode, Coming Soon and Landing Page Builder: version: 2.6.1, author: Themeisle, Auto-updates enabled
    MailerLite – Signup forms (official): version: 1.6.1, author: MailerLite, Auto-updates disabled
    OneSignal Push Notifications: version: 2.3.3, author: OneSignal, Auto-updates enabled
    Open Graph Meta Tags by Heateor: version: 1.1.9, author: Team Heateor, Auto-updates enabled
    Rank Math SEO: version: 1.0.103, author: Rank Math, Auto-updates enabled
    Site Kit by Google: version: 1.88.0, author: Google, Auto-updates enabled
    SmartMag Core: version: 1.3.8, author: ThemeSphere, Auto-updates enabled
    Sphere Core: version: 1.5.2, author: ThemeSphere, Auto-updates enabled
    Sphere Post Views: version: 1.0.1, author: ThemeSphere, asadkn, Hector Cabrera, Auto-updates enabled
    Super Page Cache for Cloudflare: version: 4.7.2, author: Optimole, Auto-updates disabled
    User Profile Picture: version: 2.6.0, author: Cozmoslabs, Auto-updates enabled
    Woody code snippets (PHP snippets | Insert PHP): version: 2.4.7, author: Creative Motion, Will Bontrager Software, LLC <w***@w*************>, Auto-updates enabled
    Yet Another Related Posts Plugin (YARPP): version: 5.30.1, author: YARPP, Auto-updates enabled

    ### wp-server ###

    server_architecture: Linux 3.10.0-962.3.2.lve1.5.73.el7.x86_64 x86_64
    httpd_software: LiteSpeed
    php_version: 7.4.33 64bit
    php_sapi: litespeed
    max_input_variables: 10000
    time_limit: 3000
    memory_limit: 2048M
    max_input_time: -1
    upload_max_filesize: 16M
    php_post_max_size: 16M
    curl_version: 7.71.0 OpenSSL/1.1.1p
    suhosin: false
    imagick_availability: true
    pretty_permalinks: true
    htaccess_extra_rules: true

    ### wp-database ###

    extension: mysqli
    server_version: 10.3.37-MariaDB
    client_version: mysqlnd 7.4.33
    max_allowed_packet: 268435456
    max_connections: 151

    ### wp-constants ###

    WP_HOME: undefined
    WP_SITEURL: undefined
    WP_CONTENT_DIR: /home/rwrant/public_html/wp-content
    WP_PLUGIN_DIR: /home/rwrant/public_html/wp-content/plugins
    WP_MEMORY_LIMIT: 512M
    WP_MAX_MEMORY_LIMIT: 512M
    WP_DEBUG: false
    WP_DEBUG_DISPLAY: true
    WP_DEBUG_LOG: false
    SCRIPT_DEBUG: false
    WP_CACHE: false
    CONCATENATE_SCRIPTS: undefined
    COMPRESS_SCRIPTS: undefined
    COMPRESS_CSS: undefined
    WP_ENVIRONMENT_TYPE: Undefined
    DB_CHARSET: utf8
    DB_COLLATE: undefined

    ### wp-filesystem ###

    wordpress: writable
    wp-content: writable
    uploads: writable
    plugins: writable
    themes: writable
    mu-plugins: writable

    Henno Kruger

    3 years, 2 months ago

    Rank Math free

    I am waiting for the data to import

    Henno Kruger

    3 years, 2 months ago

    Rank Math free

    Hi Guys – Okay, so I am seeing post data, but no keyword data whatsoever… I have this plugin installed on three sites (including this one) and this one is the only one that keeps on losing keyword data

    Rank Math

    3 years, 2 months ago

    Hello,

    Please ensure that All the permissions are provided to the app:
    Currently only this is provided Search Console: Given

    After deleting the app, when you reconnect to your Google account, please select all the checkboxes:
    https://rankmath.com/wp-content/uploads/2021/01/Allow-Permissions-to-Google-App-1.jpg

    Looking forward to helping you. Thank you.

    Henno Kruger

    3 years, 2 months ago

    Rank Math free

    I’ve ticked all the boxes and it still says “Given” only when I reconnected it – I’ve refreshed the cache, but it still says “Given” – any advice? I manually added the GA4 code on my site cause I still want to be able to add to track on both old and new GA – I doubt that this is the issue though cause I have that set up the same way on my other two sites.

    Henno Kruger

    3 years, 2 months ago

    Rank Math free

    And I am seeing Keyword data on both of the sites – Permission also says “Given” (on the one, didn’t check the other one).

    Rank Math

    3 years, 2 months ago

    Hello,

    Can you please add s******@r*********** as an admin to your accounts on Analytics & GSC, and we will fetch the data on your website?

    There is no requirement to install Analytics via Rank Math to use the Analytics module.

    Looking forward to helping you. Thank you.

    Henno Kruger

    3 years, 2 months ago

    Rank Math free

    Done, you should be able to access it now

    RankBot

    3 years ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 15 replies - 1 through 15 (of 27 total)
1 2

The ticket ‘No Analytics Data’ is closed to new replies.