No active subscriptions

#818197
  • Resolved Nicolas Nalmpantis

    1 year, 5 months ago

    Rank Math free

    Hi,

    my subscription is not displayed, how long does it take to activate it after payment?

    It says: You have no active subscriptions. Find your first subscription in the store.

    Under Invoices the status is shown as Complete

    greets

    Nicolas

Viewing 3 replies - 1 through 3 (of 3 total)
  • RankBot

    1 year, 5 months ago

    Hello,

    I’m sorry to hear that your subscription is not displayed even though the invoice status shows as Complete. To activate your subscription after payment, please ensure that you have connected your website correctly to your Rank Math account.

    You can verify the connection by following these steps:

    1. Go to your Rank Math account area by logging in here.
    2. Check if your website is listed under the Websites section. If it’s not shown or you see a message saying No connected websites found, you need to reconnect your website.
    3. Navigate to WordPress Dashboard → Rank Math SEO → Dashboard → Help and choose Disconnect Account if it shows Connected. Then click the Connect Now button and select the correct Rank Math account associated with your PRO license.

    After successfully reconnecting your website, you should see the status updated in the Help page of your WordPress dashboard and in your Rank Math Websites section.

    If you continue to face issues or have any further queries, please feel free to contact our support team, and we’ll be happy to assist you further.

    Best regards.

    Sources:
    How to Ensure Your Account Has an Active Subscription » Rank Math
    How to Download or Update My Invoice » Rank Math
    How to Cancel Your Rank Math Subscription » Rank Math

    Nicolas Nalmpantis

    1 year, 5 months ago

    Rank Math free

    I have reconnected the site several times. Only the free plan is always displayed to choose from for the connection.

    Jaideep Asrani

    1 year, 5 months ago

    Hello,

    Thank you for contacting Rank Math support and sorry for the inconvenience caused due to this.

    We have fixed the issue and the PRO plan is now active in your account. Please follow this guide to install and activate Rank Math PRO on your site: https://rankmath.com/kb/rank-math-pro-license-key/

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    RankBot

    1 year, 4 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘No active subscriptions’ is closed to new replies.