Hello,
We apologize for the issue you are facing with your Rank Math subscription not showing up. To resolve this, please follow these steps:
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Log into your Rank Math account using the email address associated with your subscription: Rank Math Account Dashboard.
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Once logged in, check the Subscriptions section in the left sidebar to verify if your subscription is listed there. If it shows a FREE account instead of PRO, double-check that you are logged in with the correct email address used for the purchase.
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You can verify your registered email by navigating to Edit Profile from the account menu at the top of the page. Ensure that the email matches the one you used for your PRO purchase.
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If you find that the email addresses do not match, you will need to contact our support team to merge both accounts or change the email connected to your PRO account. You can do this by submitting a ticket through the Rank Math Support Forum.
If you continue to experience issues, please reply to this ticket with any additional details, and a human agent from our support team will assist you further.
Thank you for raising this concern!
Sources:
Why is My Subscription Not Showing Up in My Rank Math Account? » Rank Math
How to Ensure Your Account Has an Active Subscription » Rank Math
This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.
Hello,
Thank you for reaching out to us.
We regret to inform you that due to legal restrictions and compliance, we are no longer accepting users from sanctioned countries.
Unfortunately, there’s nothing we can do to whitelist this, as that goes against the policies we are enforcing.
We understand that this may be inconvenient for you and we apologize for any frustration or disappointment this may have caused.
You can use Rank Math SEO Free and PRO, along with Content AI, fully and completely without any interruptions, if you choose to host your website outside the sanctioned geographic regions.
The only limitation is in regions that are specifically sanctioned. Outside of these areas, you should be able to use all of Rank Math’s features to their full extent.
We value your interest in our platform, and we hope that you will check back with us in the future to see if the situation has changed. If you have any further questions or concerns, please don’t hesitate to reach out to us.
Thank you for your understanding.
I can provide you with all the documentation that I run an American company. I can provide you with articles of incorporation for my business along with my drivers license and passport. I also paid with an American credit card. Not sure what else I can provide you.
Hello,
Apologies for the inconvenience.
Please attach the image of your driver’s license and passport, and send them as an email to our account’s department so we can re-evaluate your account:
s******@r***********
Looking forward to helping you.
Thank you. An Email has been sent from the email address t**@v*********************
It has a copy of my rankmath receipt a copy of my articles of organization, passport and drivers license.
Hello,
We can see that our accounts team has unbanned your account.
However, you might get blocked again if our systems detect a login from any of the sanctioned countries. If you have shared your logins with anyone, please change the password right away and ensure no one logins from the sanctioned countries.
Hope that helps.
Can you tell me when you are going to add pro back to my account? I recently just paid for it and have been paying for it for multiple years.
Hi, just following up on my last message. I still only see my account as a free account.
Hello,
We apologize for the delay.
The PRO subscription was restored on your account so you can continue to use the paid features on your connected websites.
Thank you.
