Hello,
We apologize for the issue you are facing regarding your subscription and invoice. It seems there might be some confusion with your account status and the invoices available for download.
To resolve this, we recommend that you reply to your ticket with the details of your situation, including the invoice you have from January. A human agent from the Rank Math Support team will be able to assist you further and help regenerate the correct invoice for you.
Thank you for bringing this concern to our attention, and we appreciate your patience as we work to resolve it!
No active subs in RM My Account or FastSpring.
But the amount was lifted from my debit card and I was sent the invoice.
I want the sub, so nothing tragic, but I’d like to regenerate the invoice because our VAT no. changed.
Peter
Hello,
Thank you so much for getting in touch.
Your subscription for this account has long been canceled already.
If you’ve just been charged, please share the receipt from FastSpring.com as that could be a transaction for a different Rank Math account.
As for the modification of VAT number in your invoice, you’ll have to contact our payment provider FastSpring.com as they control all the information in the invoice.
Looking forward to helping you.
Hi Jeremy,
Now I get it. Indeed I have two account at Rank Math, and the subscription is in the other account with you.
I will make the changes then in the other account.
Thank you,
Peter
Hello,
Glad that helped.
If you have any other concerns, please don’t hesitate to contact us anytime so we can assist you further.
Looking forward to helping you.
