Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
Please ensure that your payment method still supports subscription-based payments and you are not using a prepaid card.
If you can confirm that your card is enabled, working, and supports international payment, please contact your bank or you can also try using other credit cards instead.
Let us know how that goes.
Thank you, and looking forward to your update.
It looks like my payment method will work but there are updates and I can’t update the software.
My payment method did not work, it should now. Can you combine and have me with one invoice?
Hello,
We can check that you purchased the PRO subscription on 13th May 2021 and then upgraded it to Business on 8th June 2021. The subscription period doesn’t change on upgrading as you only pay the difference amount on a pro-rata basis. Your subscription has expired on 27th May 2022 and you will have to purchase a new one to continue using the premium features.
Hope this clarifies your doubts. Please don’t hesitate to get in touch in case you need any other assistance.
Thanks.
Just so I know, there is not a renewal, we have to buy a new subscription each year, is that correct?
Also in the future can I buy multiple years at one time?
Thanks,
Durenda
Hello,
1. Could you confirm if you’re from India? If yes, as per the recent RBI guidelines, the renewal subscriptions would not work in India and the subscriptions need to be purchased each year.
For other countries, the automated renewals are working properly.
2. Currently we only have yearly billing subscriptions but you can purchase additional subscriptions and let us know so that we can add that for additional years.
Hope that helps.
Thank you.
I am not in India, I am in Elberton GA USA. Can you create a invoice so I can pay it and then next year there won’t be this problem. If you look there are two invoices in my account and that is probably why it didn’t renew, I also never received any emails from you about anything.
Thanks,
Durenda
I just purchased the Pro and it still says I have no active subscription.
Hello,
Please navigate to WP Dashboard > Rank Math > Dashboard > Help and disconnect and reconnect your Rank Math account to fix the issue.
Let us know how that goes. Looking forward to helping you.
Thanks.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
