no active subscription

#178024
  • Resolved Daelan Fynn

    4 years, 8 months ago

    Rank Math free

    Hi guys,

    Here is my order number
    RANKMATH210312-2918-90145

    Please can you update my account to show that I have an active subscription with you.

    I have also installed the RankMath plugin on multiple websites but my Dashboard only shows the tradesmansalesandservices.ie website

    Take it easy

    Regards
    Daelan

Viewing 4 replies - 1 through 4 (of 4 total)
  • Anas

    4 years, 8 months ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience caused.

    Login to your Rank Math PRO account here: https://rankmath.com/my-account/

    Then, please follow the below steps:

    Step 1: Update to the latest version of Rank Math PRO manually: https://rankmath.com/kb/update-rank-math-manually/
    Step 2: Disconnect your account from WordPress Dashboard > Rank Math > Dashboard > Help
    Step 3: Reconnect from the same page using the same account you used to make a purchase. Here is a KB to help you along the way as well: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/

    That should fix the issue.

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    Daelan Fynn

    4 years, 8 months ago

    Rank Math free

    How do I download the latest version?

    Daelan Fynn

    4 years, 8 months ago

    Rank Math free

    manually?

    Prabhat

    4 years, 8 months ago

    Rank Math agency

    Hello,

    Thanks for your reply.

    We checked our servers and the purchase is made using the account linked to d**********@g******** email id.

    The account you used to post this ticket is d**********@f***********, so this is a case of multiple accounts. Could you please let us know if you want to merge both accounts?

    You can download the latest version of Rank Math (Free) from here: https://wordpress.org/plugins/seo-by-rank-math/

    Once your account issue would be sorted, you will be able to download the Paid version of the plugin from your Rank Math account’s dashboard: https://rankmath.com/my-account/

    Looking forward to helping you.

    Thanks.

    RankBot

    4 years, 7 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘no active subscription’ is closed to new replies.