Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
I’ve checked the email you shared, however, there’s no subscription applied to his Rank Math account.
In this case, please search and forward a receipt from FastSpring.com so we can locate the purchase in our system.
Looking forward to helping you.
Thank you.
Hello!
Thank you for getting back.
Okay, that wasn’t the answer I was hoping for. It is possible that the account is registered on this account instead: [moved to sensitive data section]
We use several different domains within the organization.
Could you check?
Best regards,
Elias Larsson
Digital Marketing Specialist
Web Manuals Sweden AB
Hello,
Thank you for the follow-up.
We have found the Rank Math PRO subscription using that email address.
Would you like us to merge it to your current account and use your email address?
Or you wanted a different email address for his account? If we update the email, we’ll send a reset password link as well.
Let us know how you wanted to continue with this one.
Thank you.
Hello!
I would like you guys to merge it to my current account and use my email address if that is possible.
Best regards,
Elias Larsson
Digital Marketing Specialist
Web Manuals Sweden AB
Hello,
Thank you for your patience.
We have merged your accounts as requested.
Please check on your end if everything is working as expected.
Now you will need to reconnect your website by heading over to your WordPress Dashboard > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math account to fix the issue.
https://i.rankmath.com/ZvEfVb
https://i.rankmath.com/OZSwOw
Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
