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I can’t access the AI features, that you have sold me twice now, by the way. I show the subscription and tonight’s purchase. My website is connected. I have reset the settings in my webpage plugin for Rank Seo. Still, everytime I try to use the AI feature, you keep sending me back your webpage to purchase it yet again. This is really frustrating. What has gone wrong?
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Hello,
We apologize for the issue you are facing with accessing the AI features despite your purchases. Thank you for raising this concern.
Here are a few steps you can take to troubleshoot the problem:
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Check Your Subscription: Ensure that your Content AI subscription is active. You can verify this by logging into your Rank Math account and checking your subscription status.
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Refresh Credits: Since you mentioned resetting settings, please also try refreshing your credits. You can do this by going to your WordPress Dashboard → Rank Math → General Settings → Content AI and clicking on the refresh option. Here’s a screenshot for reference:
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Reconnect Your Account: If the credits still do not reflect correctly, disconnect and reconnect your Rank Math account. You can do this by navigating to your WordPress admin area → Rank Math → Dashboard → Help, then disconnect and reconnect your account. Here are the screenshots for guidance:
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Update Rank Math: Ensure that you are using the latest version of the Rank Math plugin. You can check for updates in your WordPress Dashboard under Plugins.
If you have followed these steps and are still experiencing issues, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.
We appreciate your patience and understanding as we work to resolve this issue for you!
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
We can see the Content AI Starter subscription on your account. In this case, if you’re not able to see the credits on your website, please try to disconnect and reconnect your Rank Math account from WordPress dashboard > Rank Math > Dashboard > Help:
https://i.rankmath.com/ZvEfVb
https://i.rankmath.com/OZSwOwAfter doing so, please try to refresh the credits from WordPress Dashboard > Rank Math > General Settings > Content AI and see if that works for you. Here’s a screenshot for reference:
If the issue persists, then we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Let us know how it goes. Looking forward to helping you.
Thank you.
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The ticket ‘No Access to AI Features, Despite Purchase’ is closed to new replies.